What are the responsibilities and job description for the Sales Coordinator (Central Territory) position at Hitachi Industrial Equipment & Solutions America,...?
Job Title: Sales Coordinator (Central Territory)
Location: Elk Grove Village, IL
Type: Regular, full-time
Hours: Mon – Fri, 40 hours, 8:00am – 5:00pm
Department: Commercial Operations – Sales Administration
Reports To: Sales Administration Direct-Channel Supervisor
Position Overview
We are an industrial equipment sales and service company serving customers across North, Central, and South America. We are seeking a detail-oriented and proactive Sales Coordinator to support our sales team, streamline order processing, and ensure seamless communication between customers, vendors, and internal departments.
This role requires strong organizational skills and a customer-first mindset. The ideal candidate thrives in a fast-paced, business environment and is comfortable managing multiple priorities.
Key Responsibilities
Sales Support & Coordination
- Provide day-to-day administrative and operational support to the Americas sales team
- Prepare and process customer quotations, sales orders, and contracts. Track quotations to ensure orders are received and processed.
- Coordinate order fulfillment with production and warehouse teams and with 3rd party vendors
- Track order status and proactively communicate updates to customers and sales representatives
Customer Relationship Management
- Serve as a primary point of contact for customer inquiries regarding orders, delivery timelines, and documentation
- Maintain accurate customer records in CRM and ERP systems
- Assist in resolving customer issues, including shipment discrepancies and billing questions
Cross-Functional Collaboration
- Communicate with U.S. and Japan vendors to align on product specifications, pricing, and delivery schedules
- This position will work cross-functionally with most internal groups of the company, including Sales, Operations, Business, Accounting, Technical Service, and Import/Export
Documentation & Compliance
- Prepare export documentation, including commercial invoices, packing lists, and certificates of origin
- Ensure compliance with international trade regulations and company policies
- Maintain organized records of sales transactions and customer communications
- Prepare import/export documentation as needed for international trade
Reporting & Analysis
- Generate regular reporting for orders received, sales, forecasts, inventory, and performance metrics
- Analyze sales data to identify trends and support strategic decision-making
- Assist in preparing presentations for internal and external stakeholders
Qualifications
Required:
- Bachelor’s degree in Business Administration or related field
- 2–5 years of experience in sales coordination, customer service, or administrative support
- Experience working with SAP is preferred. Salesforce experience a plus.
- Strong proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Detail oriented with excellent organizational and multitasking skills
- Strong written and verbal communication skills
Key Competencies
- Attention to detail and accuracy
- Time management and prioritization
- Cross-cultural communication and collaboration
- Problem-solving and adaptability
- Customer-focused mindset
Compensation & Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Exposure to international business operations
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person