Director, Key Account Technology

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HITACHI HIGH-TECH AMERICA, INC.

POSITION DESCRIPTION

POSITION TITLE: Director Key Account

DIV/DEPARTMENT NAME: Semiconductor Equipment Division (SED)

POSITION STATUS: 80% Onsite

FLSA STATUS (E or N): Exempt

TRAVEL REQUIRED: Up to 25%

HTA requires all employees to be fully vaccinated against COVID-19. All new hires will be required to provide proof of their vaccination status prior to their start date and will need to receive the second dose of the Pfizer or Moderna vaccine or the single dose of the Johnson & Johnson vaccine on or before January 4, 2022, or no later than two weeks prior to their start date with HTA, unless they request and receive a medical or religious accommodation.

The Director position is located in Hillsboro, OR Dallas Tx and supports the business objectives of HTA’s Semiconductor Equipment Division (SED) related to sales of Reactive Ion Etch (RIE or Plasma Etch) equipment to the semiconductor industry. The Director, Key Account, will engage the customer, global stakeholders at Hitachi High-Tech (in both Kasado and Tokyo), as well as intra-HTA departments to ensure effective management of the key accounts and various associated programs.

PRIMARY RESPONSIBILITIES

• The primary responsibility for this position includes managing SED’s key accounts in all aspects of the business. This includes, but not limited to, overseeing internal and external projects, developing new business opportunities, planning budget proposals for revenue and profit, as well as strategies to achieve those plans from all aspects of the business. This position may be technically oriented or commercially oriented or a combination of both.
• Expected to engage and understand a broad range activities across various departments in the Business Development Group such as the Process Engineering teams, R&D teams, and Evaluation Support teams to deliver solutions that meet or exceed customer requirements for current and future technology semiconductor manufacturing processes.
• Oversees Account Managers and other respective managers for various projects to support the account activities such as new product development and proposals, customer taskforces, and internal projects.
• Directly involved in developing new business opportunities associated with the key accounts including collaborating with potential external partners to develop new technology, products, and value to HTA’s customers.
• Provides input into R&D, product development, process development and demonstrations, commercial elements, production and service capabilities.
• Develop plans and budgets for additional internal personnel and capital resources to support the account activities and designing and/or driving the organization and infrastructure to execute the plan.
• Plans budget proposals for revenue and profit regarding the business with the key accounts. This includes targeting layers to gain, product and technology releases, customer roadmap for technology development and HVM, and developing strategies to achieve those plans in all aspects of the business processes.
• Director tasks include: Manage staff and projects associated with current installation base, in order to improve performance at the customer, as well as new product introductions and beta hardware installations. An expert level of hardware and software knowledge of Hitachi’s tools and products is required and the Director must be able to engage with the customer, internal HTA teams, and factory in order to create SEED packages, CIP plans, data acquisition and analysis, recommendations to the GM for budget and resources, reporting, and negotiating with the customer.
• The Director may manage ECN’s, CIP’s, Safety and Compliance issues, RUNDA’s, WW VF support and EOL implementation. Aligns with the customer on technical options and drives projects to completion. Manages daily task force items as it relates to all products with the customers organization or other key accounts.
• Acts as a single point of contact accountable for resolving customer issues. Will interface with Hitachi’s global account teams in Tokyo and in Kasado, Japan.
• Utilizes knowledge of the company’s solutions, products, and services to provide informed decisions and drive results. Works cross functionally across the company to understand roadmaps, process requirements, and business challenges.
• Ability to work within a matrix environment. Acts as a resource across the company creating impact and providing direction and coordination with key stakeholders throughout the company’s global organization.
• Professionally represents the company to the customer; able to create internal and external documentation for projects and products, including presentations, technical reports, and process engineering specifications. Must be able to effectively present internally, to the customer, and interact with executive level staff at the key customer sites.

EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS

• BS, MS, or PhD Degree in Chemical Engineering, Materials Science, Physics, Electrical Engineering, Mechanical Engineering or related field.

EXPERIENCE AND TRAVEL REQUIREMENTS

• PhD with 12 years of relevant work experience; or MS with 15 years of relevant work experience; or BS with 17 years of relevant work experience. Plasma Etch Process Experience and/or semiconductor processing preferred.
• Possible travel to Japan for training or customer sites worldwide as needed. The employee must be willing to travel to Japan for specific meetings and/or projects as necessary.

SKILLS AND ABILITIES REQUIREMENTS

• Advanced understanding and experience with dry etch/RIE and plasma science.
• Familiarity with a variety of metrology and characterization methods used in the semiconductor industry.
• Strong engineering analytical/problem solving skills. Understanding of Scientific Method and experience using it.
• Strong organization skills and demonstrated ability to manage shifting priorities to meet business needs and deadlines. Demonstrated project planning, execution, and leadership skills with on-time delivery of milestones.
• Demonstrated strong work ethic and self-motivated with the ability to focus on both accuracy and output in a complex and matrix work environment. Tolerance of ambiguity and flexibility to adapt to new situations. Be dependable and independent, as well as work within a team and support each other.
• Excellent teamwork and both verbal and written communication skills are required. Must possess the ability to interact and communicate effectively and professionally with internal and external customers and other stakeholders. Ability to establish and maintain effective working relationships with management team and other employees.
• Maintains an attitude of "Safety First!" and proactively protects IP/confidentiality. Ability to adapt to new procedures concerning work in the facility. May create and maintain technical and/or procedural documentation.
• Ability to work overtime, shift work, and/or flexible schedule as needed.

SAFETY REQUIREMENTS

• Job Related Knowledge Wire training

POSITION - SAFETY RISKS AND HAZARDS

Warning: Due to the nature of the work environment, this job may require working on equipment or in work areas where electromagnetic frequencies may be present from some of the equipment (intensity may vary) which could possibly interfere with certain medical implants or devices. If you have questions, contact Human Resources.

Include any protective equipment that must be worn, e.g., ear protection, safety glasses.

Check/Add as needed; indicate codes NOFC (see below)

Physical Abilities Lift /Carry

O____ Stand

O____ Walk

F____ Sit

O____ Handling / Fingering

O____ Reach Above Shoulder

O____ Climb or Crawl

O____ Squat or Kneel

Lifting or Moving

O___ 10 lbs or less

O____ 11-20 lbs

O____ 21-50 lbs

N____ 51-100 lbs

N____ Over 100 lbs

Maximum one person weight lift of no more than 50 pounds under ideal conditions. Requires at least a two-man lift or more if lifting conditions are not ideal or more than 50 pounds, unless lifting device is used that can reduce the load to a safe level.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to HTA-AccommodationRequests@hitachi-hightech.com