What are the responsibilities and job description for the Inside Sales Manager, US position at Hitachi Energy?
Inside Sales Manager (US)
At Hitachi Energy, our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people while learning and developing yourself on projects that have a real impact on our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity Collaboration = Great Innovation.
The Opportunity
The Inside Sales Manager leads a team of Inside Sales Representatives responsible for executing RFQ-to-Invoice activities in support of complex B2B energy solutions across power transmission, distribution, and related markets. This role balances people leadership, operational execution, and cross-functional coordination, ensuring consistent service levels, order accuracy, and a strong customer experience.
This is a hands-on player/coach role ideal for a people manager who thrives in a fast-paced, transactional environment and is passionate about driving consistency, accountability, and customer satisfaction.
How You'll Make an Impact
Leadership & Team Development
- Directly manage, coach, and develop a team of Inside Sales Representatives, setting clear expectations for customer support, order management, responsiveness, and quality.
- Establish and reinforce daily, weekly, and monthly operating rhythms (e.g., huddles, order reviews, performance check-ins).
- Drive a performance culture focused on accountability, cycle time, order accuracy, data quality, and customer satisfaction.
- Support hiring, onboarding, training, and ongoing skills development for Inside Sales team members.
- Provide timely, constructive feedback and performance coaching aligned with individual development plans.
- Foster an inclusive, safe, and respectful work environment aligned with Hitachi Energy values.
Operational Execution
- Oversee day-to-day Inside Sales activities including quotation support, order entry, order tracking, change orders, and invoice support.
- Ensure disciplined execution of standardized Quote-to-Order-to-Invoice processes using Salesforce (SFDC), SAP, and related tools.
- Monitor workload distribution and prioritize activities to meet customer commitments and internal SLAs.
- Remove obstacles impacting order flow, accuracy, or cycle time.
- Partner with Business Units, Operations, and Supply Chain teams to resolve order and delivery issues.
Customer Experience
- Ensure consistent, professional, and proactive communication with customers throughout the order lifecycle.
- Serve as an escalation point for customer issues, coordinating timely cross-functional resolution.
- Support customer-specific reporting requirements such as open order and backlog reporting.
- Reinforce a customer-centric mindset focused on responsiveness, accuracy, and follow-through.
Cross-Functional Collaboration & Continuous Improvement
- Collaborate closely with Account Managers, Sales leadership, Tendering, Contract Management, and Customer Master Data teams.
- Review operational performance metrics and dashboards to identify trends and improvement opportunities.
- Drive adoption of new tools, processes, and reporting standards.
- Champion continuous improvement initiatives focused on efficiency, data quality, and customer experience.
Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Your Background
Basic Qualifications
- Bachelor's degree or equivalent experience.
- 5 years of experience in Inside Sales, Sales Operations, Order Management, or customer support in a complex B2B environment.
- 2 years of people leadership or supervisory experience.
- Strong understanding of Quote-to-Order-to-Invoice processes.
- Hands-on experience with Salesforce (SFDC) and SAP.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
Preferred Qualifications
- Experience in the energy, industrial, or infrastructure sectors.
- Familiarity with operational KPIs such as cycle time, order accuracy, and backlog health.
- Demonstrated success driving process discipline and continuous improvement.
- Experience supporting sales teams in a matrixed organization.
Travel: Limited travel may be required (generally less than 10%).
More About Us
- Opportunities to work on innovative technologies that shape the future of energy
- A collaborative environment with experienced professionals across the power industry
- Access to learning platforms and career development programs
- Attractive health and retirement benefits
- Paid leave and flexible work arrangements
Apply now
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Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic.