What are the responsibilities and job description for the Customer Success Team Lead position at Hitachi Energy?
Are you a customer-focused leader with a passion for operational excellence and team development? Join Hitachi Energy as our Customer Success Team Lead and take the lead in delivering a world-class customer experience across our power and distribution components portfolio.
Based in Alamo, TN, you’ll manage a team dedicated to post-order operations for key market segments including utilities, OEMs, and internal transformer factories. From order acceptance through shipment and after-market support, your leadership will ensure seamless execution, customer satisfaction, and continuous improvement.
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
If you thrive in a fast-paced environment, enjoy building strong internal and external partnerships, and want to make a real impact in a global organization committed to sustainability and innovation, this is your opportunity.
How You’ll Make An Impact
With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.
Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.
Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace.
All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic.
As an Equal Employment Opportunity Employer, applicants may request to review the Affirmative Action Plan of a particular facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an HR Representative at 888.504.2007. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy’s career site as a result of your disability. You may request reasonable accommodations by calling an HR Representative at 888.504.2007. Resumes and applications will not be accepted through this method.
For more information regarding your EEO rights as an applicant, please visit this website.
Based in Alamo, TN, you’ll manage a team dedicated to post-order operations for key market segments including utilities, OEMs, and internal transformer factories. From order acceptance through shipment and after-market support, your leadership will ensure seamless execution, customer satisfaction, and continuous improvement.
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
If you thrive in a fast-paced environment, enjoy building strong internal and external partnerships, and want to make a real impact in a global organization committed to sustainability and innovation, this is your opportunity.
How You’ll Make An Impact
- Lead and guide the Customer Success team in managing order entry and fulfillment.
- Drive the “clean order” initiative to improve order accuracy and reduce processing time.
- Collaborate with engineering to enhance drawing management and ensure timely submittals.
- Champion the change order process and foster strong internal partnerships.
- Support manufacturing goals by reducing shipping holds and improving on-time delivery.
- Implement checkpoints in the sales cycle to ensure readiness for production and shipment.
- Serve as the voice of the customer, driving initiatives that improve satisfaction and NPS.
- Communicate effectively with internal teams and external customers to resolve issues.
- Bachelor’s degree or equivalent experience.
- Proven experience in customer success, order management, or operations leadership.
- Strong understanding of transformer components and manufacturing processes.
- Excellent communication, problem-solving, and project coordination skills.
- Ability to lead teams and collaborate across departments.
- Experience with ERP systems and continuous improvement methodologies.
- At Hitachi Energy, we’re committed to powering a sustainable future through innovation and collaboration.
- We offer global career growth, continuous learning, and a culture that values integrity, safety, and inclusion.
- Join a team where your leadership drives real-world impact and customer success.
With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.
Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.
Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace.
All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic.
As an Equal Employment Opportunity Employer, applicants may request to review the Affirmative Action Plan of a particular facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an HR Representative at 888.504.2007. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy’s career site as a result of your disability. You may request reasonable accommodations by calling an HR Representative at 888.504.2007. Resumes and applications will not be accepted through this method.
For more information regarding your EEO rights as an applicant, please visit this website.