What are the responsibilities and job description for the US HR Operations Generalist position at HITACHI ENERGY USA INC?
Description
US HR Operations Generalist
The Opportunity
Join Hitachi Energy’s HR Operations team and help enable the workforce that designs, builds, and maintains technologies critical to a reliable, modern power grid. In this role, you will manage core HR services that keep teams moving—issuing business travel and employment verification letters, coordinating post-employment background checks, and maintaining accurate employee records in Workday and ADP, including new-hire entry in ADP GV. You’ll serve as a responsive point of contact for HR operations inquiries, partner with vendors, and ensure service delivery meets Standard Operating Procedures (SOPs), agreed KPIs, and quality targets. Your work supports project mobility, data integrity, and timely onboarding—foundational elements that help engineers, project managers, and field teams focus on grid reliability, grid modernization, and innovation across transmission, distribution, and substation initiatives. You’ll collaborate across internal and external teams, assist with compliance audits and reporting, manage ServiceNow tickets, and contribute to special projects and programs. If you enjoy precision, confidentiality, and a service mindset—and you’re energized by enabling people who power the world—this role offers impact at scale in a global energy technology environment.
How You’ll Make an Impact
- Create and issue international business travel and employment verification letters to support global project mobility.
- Serve as a point of contact for HR Operations inquiries across teams and functions.
- Maintain and update employee records in Workday and ADP; process new-hire entry in ADP GV.
- Coordinate post-employment background check activities with external partners.
- Assign, triage, and process ServiceNow tickets to meet SOPs, KPIs, and quality targets.
- Assist with compliance audits and reporting requirements while upholding confidentiality.
- Collaborate with vendors and cross-functional teams to improve HR service delivery.
- Provide operational support to HR Operations Leads and manage mail distribution to appropriate parties.
Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Your Background
- Proficient in MS Office Suite, particularly Excel.
- Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- Minimum of 5 years of experience in HR operations or related functions.
- Familiarity with ADP GV, SAP, and Workday.
- Excellent communication and interpersonal abilities; able to handle sensitive information with confidentiality.
- Solid attention to detail and organizational skills.
- Must live commutable distance to Raleigh, NC to work onsite for this opportunity.
More About Us
At Hitachi Energy, you’ll gain exposure to practical, cutting-edge technology, collaborate with experienced professionals across the power sector, and access opportunities for personal growth.
- Opportunities to work on innovative technologies that shape the future of energy
- A collaborative environment with experienced professionals across the power industry
- Access to learning platforms and career development programs
- Attractive health and retirement benefits
- Paid leave and flexible work arrangements
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
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