Regional Quality Manager

Job Description:

The opportunity

At Hitachi Energy, we're not just maintaining the grid-we're elevating it. As a global leader in sustainable energy solutions, we're seeking a dynamic and quality-driven professional to join our North American Services team in the U.S. as a Quality Manager. This isn't just a role-it's a chance to shape the future of power reliability and performance across the country.

This is an onsite role based in Mt. Pleasant, Pennsylvania, with a hybrid work option available depending on business needs and individual circumstances.

In this position, you'll be the driving force behind our quality culture, ensuring that our systems, services, and teams consistently exceed expectations. You'll lead initiatives that improve operational efficiency, coach teams on industry-leading quality tools, and ensure compliance with rigorous standards. Your work will directly impact the safety, reliability, and sustainability of high voltage infrastructure that powers millions.

How You'll Make an Impact
 

• Lead the deployment of quality strategies across Field Services and Operations across select regions of the U.S.

• Partner with cross-functional teams to drive resolution of customer-reported non-conformances

• Coach teams on problem-solving tools like 8D, RCA, and non-conformance management

• Manage internal audits and ensure ISO certification compliance

• Analyze quality data to identify trends and improvement opportunities

• Collaborate across business units to harmonize and digitize quality processes

• Support warehouse inspections and ensure audit readiness

• Champion customer feedback through non-conformance reporting and customer survey analysis

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

Your Background

• Bachelor's or Master's degree in a relevant field

• 5 years of experience in business operations and quality processes

• 3 years of experience with ISO certification and auditing

• Strong communication and leadership skills with a customer-first mindset

• Experience in cross-functional collaboration within industrial or energy sectors

• Familiarity with SAP is highly preferred

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States

More About Us
 

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):
 

• Health Care (medical, dental, vision, etc.)

• Financial Wellbeing: (Employer-sponsored pension - 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insurance)

• Family Care: Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance

• Work-Life: Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday)

• Employee Engagement and Development: Employee Resource Groups (depending on location), tuition reimbursement program, on-demand learning platforms

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Equal Employment Opportunity

Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals

with disabilities.

Accessibility and reasonable accommodation

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.