Product Support Engineer

HistoSonics is a medical device company, founded in 2009, that has developed a non-invasive, sonic beam therapy platform that uses histotripsy, which is capable of destroying targeted liver tumors. Our mission and passion are to advance the novel science of histotripsy and its powerful benefits, bringing meaningful and transformational change to physicians and their patients.

Location: Plymouth, MN 

Travel: Willing to travel up to 75% domestically, including approximately two weekends per month.

Position Summary:

The Product Support Engineer will work with the HistoSonics team in supporting the Company’s efforts to ensure successful product launches in the field and that customers and clinical partners have continued support from engineering.  They will play an active role in supporting commercial activities, cases (procedures), and commercial and clinical sites. 

Key Responsibilities:

• Work with cross-functional teams (Operations, R&D, Education, Sales, and Clinical Affairs) to support commercial, clinical, and pre-clinical equipment and procedures in the field.
• Lead the engineering team in commercial and customer-facing activities. This may include evaluating product in the field and developing a plan to resolve any issues experienced by the customer. This will require working with the SMEs in R&D.
• Work with key stakeholders (cross-functional leadership) to determine appropriate priority of work related to commercialized product and product support.
• Ensure that design documentation is in accordance with HistoSonics’ design control system (or external partner’s systems) and that all project deliverables are met. 
• Assist in developing plans with the commercial teams to engage customers with Histosonics’ technology. 
• Work with cross-functional team to support conferences, tradeshows, meetings, and demos.
• Provide field support during first commercial and clinical cases to understand how to troubleshoot the device. Use this knowledge to develop troubleshooting guides to provide further support to the customer.
• Work with the development team to develop field training related materials that can be used to train future product support engineers who will provide support for the product.

Qualifications and Skills:

• Bachelor’s degree in engineering or life sciences required.
• 0-2 years of relevant experience; ideally in a hospital or a med device company. 
• Strong communicator with professionalism and adaptability; able to engage multiple participants while keeping demos organized and on track.
• Experience in complex systems design, engineering, and product support preferred.
• Experience support product and procedures in the field both in a commercial environment and a clinical environment preferred.
• Excellent communication skills and quality management systems experience.
• Willing to travel up to 75% domestically, including approximately two weekends per month.

Benefits: We offer a comprehensive benefits package for full-time employees. This includes health, dental, and vision insurance, life, short-term and long-term disability insurance, 401(k), paid time off, and more. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 #LI-Onsite