ONLINE SALES CONSULTANT

GENERAL DESCRIPTION/PURPOSE

Provide direct telemarketing for customer leads that are registered in our system and other sources. Compiles data and information from leads into our data system and solicits appointments in our communities. This role requires work at the company Support Center and at home. Must possess excellent verbal engagement skills and the ability to convert conversations into virtual or in person appointments.

JOB RESPONSIBILITIES (include the following, and other duties may be assigned)

• Provide an exceptional interactive experience for our internet customers through the use of phone, email and online live chat
• Educating internet customers on current and future community and product offerings, effectively creating desire to visit our model homes and/or to set a sales appointment
• Qualify incoming leads based on home requirements and needs
• Provide consistent follow up with home shoppers via outbound phone calls and emails with the goal of setting virtual and in-person appointments for our onsite Sales Consultants
• Log all communication with customers in lead management software
• Utilize call center software, live chat and other web-based tools
• Have a competent understanding of each community’s offerings at all times
• Effectively communicate HistoryMaker Homes guiding principles and values
• Follows hourly lead system set forth by management to ensure all leads are assigned to every member of the Online Sales Consultant Team. See Online Sales Consultant Schedule
• And other duties as assigned

COMPETENCIES

• Customer-focused and personable with the ability to provide an excellent customer experience during every interaction
• Must be able to multi-task in a fast-paced environment and manage time well
• Ability to adjust priorities and work productively with little instruction or day-to-day supervision
• Must be detail-oriented and conscientious with a strong work ethic
• Ability to manage consistent follow up with a large pipeline of leads
• Ability to work well within a team environment and be a positive contributor
• Strong computer skills with experience in Microsoft Suite, including Outlook, Excel, Teams, Word, PowerPoint and lead management software. Salesforce.com experience a plus.
• Weekend availability is required
• Accountability
• Communications
• Continuous Learning and Self Development
• Embraces Differences
• Initiative
• Problem Solving with Results-Driven Mindset
• Professional Integrity
• Bi-lingual is a plus

REQUIRED QUALIFICATIONS

Education/ Experience:

Bachelor’s degree (B.A.) from four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience. Previous sales and/or online customer service experience is preferred. Because this job requires extensive use of the internet, a high speed connection of at least 10Mbps using fiber or copper (no wireless) is required.

PHYSICAL REQUIREMENTS

Online Sales Consultants work a 5-day per week schedule – Full-Time Position (40 hours). Attendance in the main office is required 1-2x per week for sales meetings, training meetings or other meetings as determined; 1-2x per week working from model homes/communities; 1-2x per week working remote from home. Holiday, personal, vacation and sick days are posted in the HMH employee handbook (specific to Sales Consultants).