Visitors Services Officer

Full-Time Visitor Services Officer

Historic Rosedale

Position Overview The Visitor Services Officer (VSO) is a key front-line role responsible for creating a welcoming, engaging, and inclusive visitor experience at Historic Rosedale. As a former plantation site, the VSO will deliver thoughtful and accurate interpretation that reflects the full history of the site, including the experiences of enslaved people.

Key Responsibilities

·       Provide guided tours and serve as the primary point of contact for visitors.

·       Manage admissions, ticketing, and the Square point-of-sale system.

·       Oversee gift shop operations, including inventory and merchandising.

·       Track visitor data and prepare basic financial and attendance reports.

·       Coordinate and execute group tours and school programs.

·       Recruit, train, and manage volunteers.

·       Promote and manage membership programs.

Qualifications

·       Bachelor’s degree in a social science field (history or museum studies preferred).

·       Customer service experience and strong interpersonal skills.

·       Ability to work collaboratively in a small team and on Saturdays.

·       Positive, proactive attitude and a genuine interest in serving others.

·       Ability to interpret and communicate the complex history of a former plantation site with sensitivity and accuracy.

Compensation

·       Salary: $40,000 annually

·       Health Insurance Stipend: $5,000 annually

Conclusion

This full-time role will enhance visitor engagement, strengthen daily operations, and support Historic Rosedale’s mission through high-quality, inclusive public interpretation.