Visitor Experience Operations Coordinator

Job Overview
Historic Oakland Foundation (HOF) partners with the City of Atlanta to preserve, restore, enhance, and share Oakland Cemetery with the public.

Learn more at: www.oaklandcemetery.com

HOF is accepting applications for the role of Visitor Experience Operations Coordinator, a key role responsible for supporting the smooth execution of all public and private programming at Oakland. In addition to collaborating closely with the programming team to deliver best‑in‑class experiences for guests, clients, and the broader public, the coordinator supports day‑to‑day operations, upholds high standards of customer service, and helps assist facility maintenance efforts to create a welcoming, well‑managed environment. This role plays an essential part in fostering exceptional visitor experiences across all touchpoints.

This position reports to the Vice President of Experiences and Engagement and works collaboratively to achieve operational and strategic goals to advance the mission of Historic Oakland Foundation.

Responsibilities & Duties

• Collaborate with the programming team to coordinate and implement operational infrastructure plans for all programs including safe and proper placement of event materials for event set up, ongoing site operations support during events, load-in and load-out support, and quick and efficient cleanup.
• Carrying, organizing, and moving event furniture (tables, chairs, tents, event equipment, etc.), working outdoors in all conditions, being on your feet and walking on uneven terrain, early mornings and/or late nights onsite, and driving HOF operations vehicles;
• Coordination and support of onsite logistics with internal and external contractors before, during, and after programs;
• Ensure HOF facilities including the Visitor Center, Bell Tower, Beaumont Allen Greenhouse, operations areas, and parking lots always present a best-in-class appearance and experience for HOF employees, volunteers, and guests;
• Coordinate and support appropriate contractors and vendors to ensure the upkeep and general maintenance of mechanical, electrical, plumbing, and HVAC systems across all properties to ensure safety and functionality;
• Work proactively and collaboratively to organize, inventory, store, and maintain the program department’s resources;
• Work two weekends a month, scheduled in advance, to support event, program, and Visitor Center operations. Be flexible and adjust onsite work schedule to support programming during spring and fall event seasons;
• Develop and support a volunteer team to support program operations;
• Conduct all work through the lens of elevating diversity, equity, inclusion, and access (DEIA) and supporting HOF’s environmental sustainability efforts;
• Must work evenings and weekends, as needed, to ensure the successful development and implementation of all events and programs;
• Other duties as assigned.

Required Qualifications

• High school diploma
• Two years of experience working in operations, logistics, or events
• Able to work outdoors in all conditions, carry up to 30 pounds, and perform the physical requirements of the position
• Capable of standing, walking, bending, and reaching for extended periods

Desired Qualifications

• Associate or bachelor's degree
• Experience supervising staff and volunteers
• Familiarity with platforms such as Salesforce and Outlook

Desired Characteristics

• Excellent communication skills
• Flexible, adaptive, and works well under pressure and deadlines
• Motivated and self-directed
• Strong administrative and organizational skills
• Strong interpersonal skills and ability to work with a diverse group of individuals

Position Classification

This position is full-time and hourly. Compensation is $35,000-45,000, annualized.

Additional Information

The statements contained in this description are not necessarily all-inclusive; additional duties and responsibilities may be assigned, and requirements may vary from time to time. 

Professional business references and background check are required for all final applicants selected for a position. In accepting a position, it is understood that continued employment is contingent upon a satisfactory background check. A satisfactory background check is the absence of a criminal record that bears a demonstrable relationship to the applicant/employee’s suitability to perform the required duties and responsibilities of the position.

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $35,000 - $45,000