SW/App/Cloud Technology Support Manager

SW/App/Cloud Technology Support Manager (Accenture LLP; Seattle, WA): Accenture LLP has multiple openings for the position of SW/App/Cloud Technology Support Manager in Seattle, WA, and the job duties are as follows:

• Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution.
• Drive incident, issue and outage management, investigation, and restoration.
• Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance.
• Schedule, track, and facilitate acceptance of changes to the production environments by using the applicable processes.
• Operate IT production services according to Service Level Agreements (SLAs).
• Provide operational support, ensuring production systems and devices are online and available.
• Identify and assess complex problems, and create solutions that require in-depth evaluation of variable factors to be implemented by the team.
• Act independently to determine methods and procedures on new assignments.
• Make decisions that impact the team through regular consultation with senior management.
• Adhere to strategic direction set by senior management.

BASIC QUALIFICATIONS:

Must have a bachelor's degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or related field, plus 5 years of progressive post-baccalaureate experience in the IT consulting industry.

Must have 4 years of experience in each of the following:

• Architecting and designing security and compliance requirements, including developing operational frameworks for IT applications and business practices;
• Utilizing systems to automate eligibility tracking, premium billing, utilization management, and contracting and claims operations;
• Leveraging automation tools including HP UFT, Ready API, Service Virtualization, Appium (Mobile Automation), InfoPath Designer, SharePoint Designer, and test management tools, to produce Automation benefits; and
• Performing security risks and threat assessments leveraging cloud security solutions for infrastructure and applications.

Must have 2 years of experience in each of the following:

• Coordinating quarterly and annual internal audits;
• Creating and managing security groups in AWS and Azure Cloud; and
• Performing backend database testing using SQL & Oracle queries.

Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.

To apply, please click the 'APPLY' button.

Pursuant to?the Requirement to Provide Pay Range law,?the?offered wage for this?role?is $148,491.00 per year and?

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