SVP, Enterprise Risk Management Training Program (ERMTP) Manager (Hybrid)

Global Risk Review (GRR) provides independent, objective, reliable, valued and timely assurance to the Citigroup (Citi) and Citibank NA (CBNA) Risk Management Committees of the respective Boards of Directors (collectively, the "Boards"), the Citi Chief Risk Officer (CRO), the CBNA CRO, senior management and regulators over the effectiveness of credit, capital and collateral risk management and the ability of the Business and independent Risk Management to identify, monitor and mitigate current and emerging risks. The assessments are undertaken by four core Review functions including: , , and .

GRR also includes the Global Credit Risk Officer Framework, Risk Management Independent Assurance, and Enterprise Risk & Controls Knowledge and Capabilities teams sponsored by the Head of Global Risk Review. Centralized support to the GRR organization is provided by the GRR Chief Administrative Office, Infrastructure and Strategic Projects, GRR Analysts and GRR Analytics teams. Within GRR, the Enterprise Risk & Controls Knowledge and Capabilities team supports the continual advancement of Citi's risk culture by driving risk and control training Transformation initiatives including the Enterprise Risk Management Training Program (ERMTP), Wholesale Credit Risk Training, and the Risk & Controls Skills Training.

The ERMTP Program Manager reports directly to the Head of Enterprise Risk and Controls Knowledge and Capabilities with day-to-day interaction with the Citi's Risk & Control Transformation Office and Head of Risk and Controls Learning & Development. As an integral part of Citi's Risk Transformation, the incumbent is responsible for working across the organization to drive the development and sustainability of a comprehensive enterprise-wide risk management training curriculum promoting Citi's Enterprise Risk Framework and supporting risk and control policies. This program spans all risk types and enterprise risk programs and serves all Citi's businesses and corporate functions.

The objective of the ERMTP is to develop consistent and comprehensive enterprise-wide awareness and competency in risk and controls policy knowledge and to provide employees with the knowledge to carry out risk management and control responsibilities relevant to their roles. The ERMTP is anchored to enterprise-wide policies and standards supporting the four pillars of Citi's Enterprise Risk Management Framework: Culture and Conduct, Risk Governance, Risk Management (including Level 0 / Level 1 Risk Categories) and Enterprise Risk and Control Programs. The ERMTP is designed to provide all Citi employees with access to learning modules to help them understand how they contribute towards Citi's risk management strategy through adhering to the relevant policies which apply to their roles.

ERMTP is a cumulative training curriculum developed and deployed at four levels of complexity:

• Foundational (All Citi employees): definitional knowledge of Citi's Enterprise Risk Programs and Risk Categories (Level 0 / Level 1)
• Basic (Leaders & Risk and Controls practitioners): overview of objectives and key concepts and terms of each of Citi's Enterprise Risk Programs and Risk Categories (Level 0 / Level 1)
• Intermediate & Advanced (Risk & Controls practitioners): more detailed targeted knowledge of applicable Enterprise Risk Programs and/or Risk Categories (Level 0 / Level 1)
• Oversight (Leaders): executive level knowledge of Citi's Enterprise Risk Programs and Risk Categories (Level 0 / Level 1) for those accountable for managing risk

Target audience applicability for each training program will be determined by level of complexity relevant to the learner's risk management role in the organization.

Key Responsibilities:

• Provide thought leadership to drive the design and build out of an enterprise-wide training program promoting Citi's Enterprise Risk Framework and supporting risk and control policies.
• Establish, implement and own relevant policies, standards, and procedures to operationalize and sustain an enterprise-wide training program.
• Partner with Risk and Controls policy owners and Learning Advisors to drive the annual ERMTP Training Needs Analysis (TNA), gap analysis and training planning process. Identify opportunities to harmonize content across related risk and control topics.
• Lead the ERMTP as a part Citi's Transformation initiatives. Satisfy all program management requirements to ensure the ERMTP meets all milestone and deliverable commitments.
• Establish and manage processes and controls to ensure sustainability of the ERMTP, including but not limited including monitoring and reporting training metrics, annual TNA review and on-going change control process.
• Partner with First Line Unit representatives to determine target audiences based on risk role archetype: Risk Aware, Risk Informed, Risk Generators, Risk & Control Practitioners and Risk Oversight
• Partner with Learning & Development to determine deployment strategy and monitor progress annual training development plan.
• Manage multiple ERMTP stakeholder governance forums and communications.
• Manage ERMTP Lead and Risk Project Management Office (PMO) resources critical to achieving ERMTP deliverables and milestones.
• Lead ERMTP through Internal Audit validation to ensure all milestones and deliverables are successfully closed.

Skills/Competencies:

• Strategic understanding of Risk & Controls policy
• Able to engage with multiple senior stakeholders, build and shape multiple teams
• Strong stakeholder engagement and program management skills with the ability to scope, direct and manage multiple projects simultaneously
• Leadership, critical thinking, and innovative problem solving skills
• Excellent, clear and concise written and verbal communication skills in order to negotiate internally at senior levels

Knowledge/Experience/Qualifications:

• Bachelor's/University degree, Master's degree a plus
• 15 years of experience, including 8-10 years' program management experience
• Strong risk management, Controls, Audit or Compliance experience, with a working knowledge of Risk & Controls policies
• Proficient in Microsoft Office with an emphasis on Microsoft Excel
• Self-motivated and detail oriented

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