What are the responsibilities and job description for the Senior Site Reliability Engineer - Core (VP) (Hybrid) position at Hispanic Technology Executive Council?
About the Team: ICG Production Management:
Our Production Management team provides critical business and technical support to the Institutional Client Group (ICG); working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses.
Working as part of our team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur. At Citi we look to raise the bar of operational excellence by using Site Reliability Engineering (SRE) principles to implement continuous improvement across key areas like latency, availability, performance, and capacity. We welcome candidates with SRE mindsets and experience who are keen to promote the adoption of SRE culture at Citi.
The Role:
The Senior SRE Engineer in Institutional Clients Group, Production Management, will be accountable for leading the daily operations and overall implementation in a complex, critical and large cross-departmental and multi-disciplinary area.
The role is part of a multi-year transformation journey that will require a successful candidate to establish best practices, motivate and promote a cultural shift that will ensure a successful adoption of SRE Principles and Practices.
The role requires a comprehensive understanding of multiple areas within a function and how they interact to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Accountable for delivery of a full range of end-to-end projects to our Markets business.
Excellent communication skills required to negotiate internally. Involved in short- to medium-term planning of actions and resources for own area.
Responsibilities:
- Demonstrates an in-depth understanding of how Site Reliability Engineering integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.
- Ability to operate in a global environment with on-/near-/off-shore matrix reporting structures.
- Operates into a highly regulated environment that requires in-depth understanding of the regulatory requirements and the industry implications for our technologies.
- Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.
- Guide development teams on application stability and supportability improvements.
- Formulate and implement a framework for managing capacity, throughput and latency.
- Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
- Fosters a culture that promotes transparency and innovation for increased team productivity.
- Coaching members of the team and outside the immediate reporting line about the best practices and recognizes anti-patterns that are quickly addressed.
- Implements the Agile Framework through one of its implementations like SCRUM or Kanban and ensures it integrates with overall organization processes.
- Avidly communicates progress and project status across the organization and ensures that stakeholders are managed appropriately throughout the execution period.
Qualifications:
- Relevant experience in a critical role with high business impact
- Excellent understanding of SRE concepts (MTTs, SLI/SLO/SLA, error budgets, etc.)
- Excellent working knowledge of key computer science concepts (networking, operating systems, virtualization, containerization, etc.)
- Polyglot developer mentality and ability to pick up new languages and skills
- Excellent understanding of Software Engineering concepts like Software Development Life Cycle and GitOps
- Excellent debugging and analytical skills: ability to isolate root cause across networking/infrastructure, application and database stacks
- Operational experience of deploying and running services at scale on top of Docker/Kubernetes stack and a service mesh, like Istio, is highly desirable
- Operational experience with orchestration tools for CI/CD and Infrastructure-as-Code tooling (Terraform, Cloud Formation, etc.) is a highly desirable
- Experience of delivering software using Agile delivery methodologies is a must (SCRUM/Kanban)
- Operational experience of using middleware technologies (MQ, Apache Kafka, etc.) to run services at scale is desirable
- Strong experience with end-to-end observability stacks (Datadog, AppDynamics, Dynatrace, etc.) is desirable
- Degree in computer science/mathematics/physics or related technical subject is desirable
- Experience of senior stakeholder management
- Consistently demonstrates clear and concise written and verbal communication skills
Education:
- Bachelor's/University Degree in Computer Science, Computer Engineering or equivalent experience will be considered.
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience as outlined above .
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Job Family Group:
Technology-------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Irving Texas United States------------------------------------------------------
Primary Location Salary Range:
$121,560.00 - $182,340.00------------------------------------------------------
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