Senior Production Services Application Support Analyst

Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member in the role of Senior Production Services Application Support Analyst to join our Business Process Automation (BAP) team. This role is located in Pittsburgh,PA- Hybrid.

In this role, you'll make an impact in the following ways:

• The RPA Process Controller's primary responsibility is to support and administer the day-to-day running of RPA processes in the production environment. The objective of this role is to manage the virtual workforce (robots) in production and to ensure the stability of the Robotic environments. Controllers review process support documentation, troubleshoot issues, communicate with process owners and continue to improve support processes internally within RPA and to Clients.
• The RPA Controllers monitor and manage Bots and automated processes on the Blue Prism Application Platform. Review process support documentation, troubleshoot issues, communicate with process owners and continue to improve support processes internally within RPA and to Clients. Assist in developing automation solutions and software to better manage the growing digital workforce. The Controller will maintain the schedule, manage automation release schedules, and facilitate the success of the support team by working to improve processes and tools used by Controllers. Will be part of the RPA Design authority to ensure that the automations added to the Platform meet standards that will ensure efficient support.

To be successful in this role, we're seeking the following for Roles & Responsibilities:

• 3-6 years of domain experience.
• Monitor and manage Bots and automated processes.
• Provides RPA support or technical support services.
• Conducts a wide range of technical analysis to troubleshoot RPA performance or execution issues.
• Reviews system requirements and business processes; coordinate infrastructure installation and implements software solutions.
• Analyzes software support requirements.
• Supports infrastructure and platform with users during development, user acceptance testing, and production.
• Manage environments, release automated processes to various environments and support post implementation.
• Maintain/update documentation of RPA processes and Platform management.
• Monitor and manage RPA Platform
• Support releases and testing of automated processing
• Manage Bot users and integrated applications!
• Maintain Controller schedule.
• Lead support team by providing assistance and guidance to Controllers as well as facilitating the team's success.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg's Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• , Disability: IN - 100% score
• 100 Best Workplaces for Innovators, Fast Company
• CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Assists in maintaining and supporting applications and their operating environments. Responds to alerts and follows standard procedures and documentation for issue resolution.Monitors applications and respond to incidents.Perform routine health checks and validations after changes or significant incidents.Perform diagnostics and troubleshooting for more complex issues.Escalate to second level application or infrastructure support when necessary.Implement automation for routine tasks.May mentor or provide guidance for junior team members.Contributes to the achievement of related teams' objectivesMODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience required4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.