Senior Manager, Project Management

Title: Senior Manager, Project ManagementBusiness Function: Technology

Location: Nashville, TN

The Sr. Manager Project Management is responsible for managing the day-to-day activities of the Asurion's Back Office Project Management Office (PMO). The Sr. Manager will lead a team of project managers to ensure they are performing at the highest level and delivering exceptional customer service. This role serves as a channel for communication between project managers and key stakeholders who make strategic decisions for the projects. This includes acquiring resources and coordinating the efforts of team members in order to deliver the portfolio according to plan. The Sr. Manager should have demonstrated experience with Project Management frameworks and industry best practices.

Essential Functions

• Develops and implements cultural change, policies, process, procedures, standards, methods, and priorities for areas of responsibility.
• Selects, deploys, and promotes continual awareness of "best practices" for project management and organizational release management services across Back office teams.
• Develops and maintains a comprehensive strategy for successfully delivering the project portfolio to meet the company's long-term vision, goals, and business direction.
• Selects and maintains project management tools for project planning, tracking, and reporting.
• Owns the Project Management Methodology and associated training.
• Defines project and portfolio reporting requirements; provides portfolio reporting for stakeholders
• Effectively manages project prioritization across all back-office teams.
• Responsible for resource allocation and planning for areas of responsibility.
• Coordinates and aligns department activities with business priorities and strategies.

Qualifications

• Bachelor of Business or Computer Science preferred
• 5-7 years experience in IT with an emphasis in project management
• Minimum of 3 years experience in managing projects in a complex cross-functional environment through the entire project lifecycle required.
• Proven ability as a people leader
• Ability to utilize multiple software delivery methodologies as required; (i.e., Agile SCRUM and Waterfall (MSF)).
• Proficient with supporting tools such as Smartsheet, MS Office Applications, and Confluence.
• PMP certification preferred.
• Proven success driving change initiatives from 'current state' to 'future state'
• Excellent written and verbal communication skills
• Strong interpersonal effect
• Strong analytical and problem-solving skills
• Demonstrated experience creating efficiencies through process improvement

Who we areAsurion helps people do more with their technology and stay connected. As the global leader of connected life services, we provide over 340 million consumers around the world with simple, helpful advice to get the most from their technology, support to fix any technology issues they have, and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong. When a customer's technology is confusing, doesn't work, or is broken, Asurion's 17,000 employees are focused on solving the problem - operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider. By partnering with leading retailers, mobile carriers and pay-tv providers, Asurion helps customers enhance their lives through their technology