Consumer Global Wealth Delivery Governance Manager, Vice President - Hybrid

Brief Description of the Organization

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Citi's Personal Banking and Wealth Management (PBWM) division is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We're looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients.

Overview of the Role

Citi's PBWM Technology (PBWMT) organization serves the PBWM global suite of products providing a full range of innovative and comprehensive set of services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence, and a powerful global franchise.

About Citi Global Wealth

Citi Global Wealth (CGW) is focused on serving the needs of clients across the entire wealth spectrum. By building on the strengths and capabilities across Citi, we intend to transform the way we serve clients across the wealth continuum, delivering the full range of high tech and high touch capabilities Citi can offer, and ultimately help them achieve their goals. Citi Global Wealth serves over 500,000 clients across its global footprint in Asia, Europe, Mexico, and North America. It delivers the full range of wealth products across investments, banking, lending, insurance, trust services and financial planning & advice. Citi Global Wealth propositions are delivered via tailored offerings across the Citigold, Citi Private Client, International Private Bank and Citi Private Bank brands.

The Delivery Governance Manager handles the end-to-end management of the project reviews and stakeholder engagement process for all non-digital deliveries initiated within the CGW organization with specific focus on Citi Private Bank, Wealth @Work, CGW Investments, Banking and Lending, Citi Alliance and U.S Wealth. The Delivery Governance Manager will be responsible to coordinate the review process for non-Digital Deliveries, in addition to handling other critical end-to-end processes across the product delivery lifecycle. This role will work closely with CGW Business Sponsors and Control Functions to ensure a disciplined approach to product delivery and ensure governance risk management requirements are met.

The Delivery Governance Manager stays abreast of risk developments across Citi and contributes to the directional strategy of establishing a sound delivery routine in alignment with Citi Product Approval requirements and associated Policies and Standards, including Citi's Risk Governance Framework and CGW Delivery Procedure (CGWDP). This role requires strong communication and diplomacy skills, ability to handle and manage diverse viewpoints and knowledge with respect to Risk and controls environment. The function of the role is critically important to help the Senior Management drive success in delivering a best-in-class product delivery risk governance process.

Responsibilities:

• Coordinating the Project Delivery Review (PDR) and Project Final Engagement (PFE) sessions for Private Bank & US Wealth, namely: assessing if the product deliveries are in scope for the CGW Delivery Procedures, scheduling the projects for discussion in the review sessions, tracking closure of all the actions items and ensuring adherence to all the requirements of the CGW Delivery Procedures.
• Engaging closely with the key stakeholders to review the initiatives, ensure that the initiatives are ready to be discussed in the forum and address queries specific to the CGWDP process.
• Track and ensure timely closure of the action items discussed in the forum, follow-through for no objections and close looping of the action items.
• Facilitate internal stakeholder engagement across Risk and Controls, and Independent Risk Management, as well as other second line of defense stakeholders, as appropriate.
• Drive adherence to the CGW Delivery Processes along with the control function members to identify and address key risks if any, escalate on a timely basis to ensure adherence to the Global/CGW Delivery Procedures.
• Identify continuous process improvements and drive enhancement of operating procedures, relevant tools and operational models to enable efficient execution and oversight.

Development Value:

• The position provides a unique vantage point to gain knowledge of the product delivery development process and governance responsibilities.
• Significant amount of interaction with product teams, control functions subject matter experts and senior management - at the global, regional and country levels.

Required Skills:

• Process, risk & controls, governance and solution oriented.
• Has good understanding of the Software Development lifecycle and the various controls in every stage (Planning, Design & Discovery, Development, Testing, Production, Post implementation monitoring/sustainability)
• Action-oriented, entrepreneurial, flexible, and innovative approach to operational management.
• Passion, humility, integrity, positive attitude, mission-driven and self-directed.
• Excellent influencing, facilitation and partnering skills with key stakeholders and Senior Management.
• Strategic and goal-oriented thinker; generates a vision, establishes direction, creates an atmosphere of trust, and encourages ongoing improvement.
• Strong interpersonal skills - including teamwork and organizational skills.
• Strong written and verbal communication skills; a persuasive and passionate communicator with excellent public speaking skills.
• Strong attention to detail and ability to multi-task.
• Ability to work under pressure, tight deadlines and with unexpected requirement changes.

Education/Experience:

• Bachelor's/University degree
• 8-10 years' experience in risk & controls and governance, preferably in banking
• Effective verbal, written and negotiation skills
• Effective project management skills
• Effective influencing and relationship management skills

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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