Associate Director of Family Wellness Center

About Company:

Since 1978, Hispanic Health Council has been championing health equity promotion and social justice in Connecticut through groundbreaking research and innovative health and human services. Our dynamic, culturally competent team creates lasting change in vulnerable communities through evidence-based programs and advocacy. Through our transformative initiatives, we're making an internationally recognized impact while offering meaningful careers with real growth opportunities. If you're passionate about making a difference, there's a place for you here!

About the Role:

The Associate Director of the Family Wellness Center manages and advances holistic wellness and Welcome Center services at HHC's Family Wellness Center (FWC). This mid-level leadership role is responsible for the day-to-day operations, quality management and continuous improvement of all FWC programs, including management of anchor partners and delivery of integrated family, health, and support services. The Associate Director works closely with the Chief Program Officer to design, implement, and evaluate programs that address the needs of families and the community, ensuring alignment with HHC's mission and standards.

Minimum Qualifications:

• Bachelor’s degree in public health, Social Work, Human Services, Nonprofit Management, or a related field.
• Minimum 5 years of experience in program management or community health services, with at least 2 years in a supervisory capacity.

Preferred Qualifications:

• Master’s degree (MPH, MSW, MPA, or related).
• Experience working with family wellness, holistic/integrated care, or community-based programs.
• Experience utilizing and managing Electronic Medical Records (EMR) / Electronic Health Records (EHR) systems for patient tracking, service integration, and documentation.
• Bilingual (Spanish/English) strongly preferred.
• Valid Driver’s License.

Responsibilities:

• Oversee daily operations and delivery of holistic wellness and Welcome Center services at the Family Wellness Center.
• Directly supervise program staff and coordinate activities to ensure high-quality, client-centered service delivery.
• Manage and nurture relationships with anchor partners and community organizations to expand and strengthen service offerings.
• Support the design and implementation of new and existing programs in close collaboration with the CPO, using data and community input to inform decisions.
• Monitor and evaluate program effectiveness through data collection, outcomes analysis, and continuous feedback, adjusting approaches as necessary.
• Oversee the documentation and tracking of client records and wellness services within the Electronic Medical Record (EMR) system to ensure compliance, privacy, and seamless coordination of care.
• Facilitate workshops and educational sessions for families on health, wellness, and resource navigation.
• Prepare and submit regular reports on program performance, challenges, and successes to the CPO.
• Ensure compliance with agency policies, contractual requirements, HIPAA guidelines, and best practices in all aspects of program delivery and medical record keeping.
• Participate in community outreach and represent the FWC at relevant meetings, events, or forums.
• Contribute to budget planning and resource allocation for FWC programs in collaboration with the CPO.
• Support onboarding, training, and professional development of FWC staff, including training on EMR workflows and documentation standards.
• Perform related duties as required.

The hours of work are ~35 per week. Required to travel to site locations (as needed).

Skills:

• Operational knowledge of family wellness, health promotion, and holistic service delivery.
• Experience managing partnerships with community organizations and anchor agencies.
• Proficient in data collection, program evaluation, and reporting.
• Proficiency in Electronic Medical Records (EMR) / Electronic Health Records (EHR) platforms and healthcare data management.
• Strong organizational and supervisory skills, with experience managing multidisciplinary teams.
• Ability to facilitate educational and wellness sessions for diverse families.
• Familiarity with program budgeting and resource management.
• Proficient in Microsoft Suite (Excel, Teams, etc.).
• Strong communication, interpersonal, and problem-solving skills.
• Culturally competent and committed to equity-driven service delivery.
• Ability to work flexible hours, including pre-scheduled nights and weekends.