Order Management Specialist

Job Summary

We are seeking a detail-oriented and execution-focused Order Management Specialist to support a fast-growing business segment.

This role currently involves high-touch order processing with limited automation, requiring strong coordination, data accuracy, and cross-functional follow-ups. As part of an ongoing transition, key accounts are moving toward EDI and enhanced system support. This role is critical to ensure smooth day-to-day operations while supporting the transition to a more automated model.

This is a temp-to-perm role, with potential conversion based on performance and business needs.

Key Responsibilities

• Support customer order processing in a high-touch operational environment with strong attention to detail and accuracy
• Maintain order tracking files and ensure close monitoring and timely updates
• Coordinate with cross-functional teams (Sales, Planning, Logistics, Finance) to support order execution, including reviewing and validating key order information (pricing, quantities, shipping details), and following up on approvals, order status, and issue resolution to ensure timely processing
• Create, update, and maintain SAP records in alignment with customer POs and order execution requirements, ensuring data accuracy and consistency across ERP, logistics, and information flows
• Manage high-volume email communication and coordination across multiple stakeholders
• Support urgent and time-sensitive orders with tight turnaround requirements
• Support ad hoc order-related data reporting requests
• Adapt to evolving processes and system enhancements as part of ongoing automation and EDI rollout
  
  

Work Environment & Complexity

• High-touch workflow with evolving system support and EDI rollout in progress
• Mix of manual coordination and system-driven processing depending on customer and order type
• High volume of orders requiring cross-functional follow-up
• Fast-paced environment with strong emphasis on accuracy, ownership, and responsiveness
• Ongoing process improvements and workflow changes as the business continues to grow
  
  

Qualifications

• Bachelor's degree in Logistics, Supply Chain or related field
• 1–3 years of experience in operations, order management, supply chain, retail operations, or similar hands-on roles
• Strong attention to detail and ability to manage high-volume, repetitive tasks with accuracy
• Comfortable working in a process-driven, high-volume environment
• Strong organizational and follow-up skills
• Ability to manage multiple priorities and meet deadlines
• Effective communication skills across cross-functional teams
• Proficiency in Microsoft Excel (tracking, data handling)
• SAP or similar ERP experience is a plus
  
  

Preferred Skills

• Hands-on, reliable, and execution-driven
• Strong sense of ownership and accountability
• Comfortable working in structured, detail-oriented operational environments
• Able to handle repetitive processes without compromising accuracy
• Team-oriented and responsive
  
  

Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.