Coordinator 2 Nutrition Services Training & Development

JOB SUMMARY

The Nutrition Services Training and Development Coordinator creates and delivers training and development to Nutrition Servies' Spanish-speaking and English-speaking employees.

MAJOR DUTIES & RESPONSIBILITIES

List most important duties first
1.    Assists in providing overall coordination and delivery of Nutrition Services training and development. Creates opportunities for Nutrition Services managers and support staff to grow and develop professionally. 
2.    Develops, implements and manages Nutrition Services training and development content, internal and external communications, and logistics (scheduling, site selection, supplies, materials). Conducts and audits training and development sessions. Develops feedback mechanisms to obtain data from employees and their managers. Maintains and continuously upgrades program content to be highly effective and engaging. 
3.    Stays abreast of Nutrition Servies initiatives and works with leadership to identify new and timely needs for training at the Nutrition Services employee and manager level. 
 

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

4.    Works with Nutrition Services leadership to determine metrics to evaluate the success of the training and development processes. Provides analysis to drive continuous improvement efforts and proactively monitors Nutrition Service employee satisfaction. 
5.    Leads training initiatives and "train the trainer" events, answers questions, provides technical direction and acquires resources as appropriate. 
6.    Other duties as assigned. 

EDUCATION

Bachelor’s Degree

*Job duties include achieving the City of Houston Manager Certification and TASN Level 1 certification within the first 60 days of employment. Ongoing, the position requires a minimum of 30 hours of continuing education hours per school year. Additionally, becoming certified as a Defensive Driving Course instructor within the first six months of employment.
 

WORK EXPERIENCE

3 to 5 years
Training in an audit education environment, preferably in school nutrition. 
 

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

Office equipment (e.g, computer, copier)
 

LEADERSHIP RESPONSIBILITIES

No supervisory responsibilities. May provide occasional work guidance, technical advice, and training staff. 
 

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work involves the application of moderately complex procedures and tasks that are quite varied. Independent judgment is often required to select and apply the most appropriate of available resources. Ongoing supervision is provided on an "as needed" basis.
 

BUDGET AUTHORITY

Specifies requirements for a plan and/or budget. 
 

PROBLEM SOLVING

Decisions are made on routine and non-routine matters with some latitude but are still subject to approval. Job is occasionally expected to recommend new solutions to problems, improve existing methods, or generate new ideas.
 

IMPACT OF DECISIONS

Decisions have minor, small and possibly incremental impact on the department or facility. Errors are usually discovered in succeeding operations where most of the work is verified or checked and is normally confined to a single department or phase of the organizational activities resulting in brief inconvenience.
 

COMMUNICATION/INTERACTIONS

Collaborate and solve problems – works with others to resolve problems, clarify, or interpret complex information/policies and provide initial screening/negotiations without approval authority. Interactions are typically with customers, senior level professional staff, and managers.
 

CUSTOMER RELATIONSHIPS

Regularly assesses and diffuses complex, and escalated customer issues. Takes personal responsibility and accountability for solving systemic customer service problems. Regularly explores alternative and creative solutions to meeting the needs of the customer within HISD's policies and guidelines. 
 

WORKING/ENVIRONMENTAL CONDITIONS

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. 

Ability to get from one office location to another.