Coordinator 1 - Crisis Response

JOB SUMMARY

The Coordinator 1 - Crisis Response primary responsibility will be to ensure a timely and effective response to districtwide crises. This role ensures the seamless efficiency of crisis prevention, intervention, and school safety that supports positive outcomes for students and key stakeholders. This position will interface with HISD leadership and support campuses to ensure the delivery of high-quality continuity of care for students and school communities.

MAJOR DUTIES & RESPONSIBILITIES

1. Crisis Response Planning: · Support the development of comprehensive crisis response plans in collaboration with school administrators, staff, and relevant stakeholders. · Coordinate training sessions and drills to prepare staff and students for crisis situations.

2. Crisis Intervention and Support: · Support crisis cases that occur during a regular business day, after hours, and on weekends and holidays. · Facilitate emergency response activities, including mobilizing response teams, deploying resources, and managing logistics to ensure a swift and efficient response. · Conduct ongoing risk assessments and monitor the situation closely to identify emerging threats and adapt response strategies accordingly. · Support the Crisis Response and Behavioral Supports Department with timely and effective crisis interventions for students and staff experiencing mental health crises, trauma, or other emergencies. · Collaborate with external agencies, such as mental health professionals, law enforcement, and emergency services, to coordinate crisis response efforts.

3. Data Analysis and Reporting: · Collect and analyze data related to crisis incidents, behavioral referrals, and outcomes. · Use data insights to identify trends, evaluate the effectiveness of interventions, and make recommendations for improvement. · Maintain accurate records of response activities, including incident reports, resource utilization, and outcomes. Prepare and submit timely reports to stakeholders and regulatory agencies as required.

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

4. Professional Development and Training: · Facilitate crisis prevention and intervention training with District stakeholders. · Stay informed about current research, trends, and evidence-based practices in crisis prevention- intervention, behavioral support, and disseminate relevant information to staff.

5. Community Engagement and Partnerships: · Collaborate with internal and external partners to access additional resources and support for crisis response and behavioral interventions.

6. Performs other job-related duties as assigned.

EDUCATION

Bachelor’s degree *Applicants who do not meet these education qualifications may be considered if they have a unique combination of education and work experiences that indicate potential for success in this role.

WORK EXPERIENCE

At least 3 years working in the district/central office of a large urban school district

*Applicants who do not meet these work experience qualifications may be considered if they have a unique combination of education and work experiences that indicate potential for success in this role.

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

Microsoft Office

LEADERSHIP RESPONSIBILITIES

Work Leadership. Regularly provides project management or team leadership to a group of two or more employees but does not have formal supervisory responsibility. Leading and directing is restricted to monitoring work and providing guidance on escalated issues. Most of work time is spent performing many of the same duties they are leading.

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work is substantially complex, varied and regularly requires the selection and application of technical and detailed guidelines. Independent judgment is required to identify, select, and apply the most appropriate methods as well as interpret precedent. Position regularly makes recommendations to management on areas of significance to the department. Supervision received typically consists of providing direction on the more complex projects and new job duties and priorities.

BUDGET AUTHORITY

Compiles and organizes data and figures.

PROBLEM SOLVING

Decisions are made on both routine and non-routine matters with some latitude but are still subject to approval. Job is occasionally expected to recommend new solutions to problems and improve existing methods or generate new ideas.

IMPACT OF DECISIONS

Decisions have considerable impact to multiple divisions or the organization causing risks or improvements to relationships, significant efficiencies, or delays in operations, and/or significant financial gains or expenses.

Errors are serious and difficult to discover, normally involve decisions not subject to detailed review and will result in excessive costs and/or significant project delays.

COMMUNICATION/INTERACTIONS

Collaborate and solve problems – works with others to resolve problems, clarify or interpret complex information/policies, and provide initial screening/negotiations without approval authority. Interactions are typically with customers, senior level professional staff, and managers.

CUSTOMER RELATIONSHIPS

Leads others in the resolution of highly sensitive and confidential issues on behalf of the department. Acts as a trusted advisor and becomes involved in the customer's decision-making process including presenting alternatives and information and applying persuasion and negotiation skills in the resolution of problems. Monitors customer service standards.

WORKING/ENVIRONMENTAL CONDITIONS

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.

Ability to carry and/or lift less than 45 pounds.