What are the responsibilities and job description for the Road Assist Advisor position at Hirschbach?
Your Schedule:
- 4 days on/4 days off, 6:00am-6:00pm OR 6:00pm-6:00am
- 4 days on/4 days off, 7:00am-7:00pm OR 7:00pm-7:00am
- All shifts are eligible for a $4,200/annual shift differential (paid weekly)
Pay & Perks:
- $52k - $55k based on experience
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120 hours of PTO on your very first day.
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Full benefits package: medical, dental, vision, company-paid disability and life insurance.
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401(k) with match – invest in your future.
What You’ll Be Doing:
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Act fast to manage unscheduled breakdowns and coordinate emergency repair assistance across the U.S.
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Route drivers to trusted vendors or service centers using our extensive network and database.
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Make smart decisions to ensure the fastest, most cost-effective repair solutions—all while keeping drivers informed.
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Track every event with precision: document status, communicate repairs, escalate serious issues, and keep operations in the loop.
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Respond to DOT and non-DOT accidents, cargo concerns, OS&D issues, and injuries—swiftly and accurately.
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Own the night with accurate reporting, real-time problem-solving, and effective coordination across maintenance, safety, and ops.
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Be the voice of calm during chaos—answering calls, emails, and questions from operators, customers, and internal teams.
What You Bring:
We believe great people come from many backgrounds. If you're highly detail-oriented, provide exceptional customer service, work well as part of a team, and are eager to learn, we'll provide the on-the-job training you need to succeed.
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High school diploma required; Bachelor’s in Supply Chain, Logistics, or Transportation is a plus.
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Experience in logistics, repair coordination, or dispatch preferred.
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Excellent multitasking skills—you can juggle multiple critical situations without dropping the ball.
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Tech savvy—comfortable navigating systems like AS-400, Peoplenet, Electronic Logs, and Netgraf.
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Composed and clear communicator, even when everything’s on the line.
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"All In to Win" mindset—you don’t back down from a challenge and love stepping up when the pressure is on.