What are the responsibilities and job description for the Road Assist Advisor position at Hirschbach?
Your Schedule
We believe great people come from many backgrounds. If you're highly detail-oriented, provide exceptional customer service, work well as part of a team, and are eager to learn, we'll provide the on-the-job training you need to succeed.
- 4 days on/4 days off, 7:00am-7:00pm OR 7:00pm-7:00am
- This schedule is eligible for a $4,200/annual shift differential (paid weekly)
- $52k - $55k based on experience
- 120 hours of PTO on your very first day.
- Full benefits package: medical, dental, vision, company-paid disability and life insurance.
- 401(k) with match – invest in your future.
- Act fast to manage unscheduled breakdowns and coordinate emergency repair assistance across the U.S.
- Route drivers to trusted vendors or service centers using our extensive network and database.
- Make smart decisions to ensure the fastest, most cost-effective repair solutions—all while keeping drivers informed.
- Track every event with precision: document status, communicate repairs, escalate serious issues, and keep operations in the loop.
- Respond to DOT and non-DOT accidents, cargo concerns, OS&D issues, and injuries—swiftly and accurately.
- Own the night with accurate reporting, real-time problem-solving, and effective coordination across maintenance, safety, and ops.
- Be the voice of calm during chaos—answering calls, emails, and questions from operators, customers, and internal teams.
We believe great people come from many backgrounds. If you're highly detail-oriented, provide exceptional customer service, work well as part of a team, and are eager to learn, we'll provide the on-the-job training you need to succeed.
- High school diploma required; Bachelor’s in Supply Chain, Logistics, or Transportation is a plus.
- Experience in logistics, repair coordination, or dispatch preferred.
- Excellent multitasking skills—you can juggle multiple critical situations without dropping the ball.
- Tech savvy—comfortable navigating systems like AS-400, Peoplenet, Electronic Logs, and Netgraf.
- Composed and clear communicator, even when everything’s on the line.
- "All In to Win" mindset—you don’t back down from a challenge and love stepping up when the pressure is on.
Salary : $52,000 - $55,000