Director of Implementation

ABOUT US

HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.

We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

OUR CLIENT

Location: Chicago, IL HQ (remote)

Industry: Healthcare Technology (SaaS)

Company Size: 50

What They Do: Our client is a cloud-based software platform and patient engagement technology that automates the collection of patient reported outcomes. It also offers procedure-specific education modules to help prepare patients for treatments and proactively monitors their recovery.

Contact HirexHire for more client information

THE ROLE

Our client’s Customer Success team owns all aspects of the customer relationship across a client base, including hundreds of world-class hospitals and thousands of healthcare providers. As the Director of Implementation, you will report to the VP of Customer Success and be responsible for ensuring the successful launch of new customers on our client's platform. This role requires critical thinking, detailed project management skills, and the ability to work in a fluid environment to ensure our client is delivering a streamlined implementation process and quickly delivering value to its customers. The implementation process is a critical stage of the customer journey and lays the foundation for customers to achieve their short and long-term business goals.

WHAT YOU WILL DO

• Own the implementation and onboarding process for new customers, including managing both our client's platform and electronic health record interface configuration
• Act as a subject matter expert on implementations and present to key customer stakeholders / C-Suite on project status and goals attainment
• Establish clearly defined goals, objectives, responsibilities, and deliverables for each member of the implementation team
• Serve as project manager and work in collaboration with a team of Customer Success Analysts and other technical stakeholders to deliver efficient and effective onboardings
• Continuously identify, document, and execute opportunities to improve the implementation process
• Lead assigned internal initiatives to accelerate the growth of our client's company, including (but not limited to) product and workflow enhancements
• Work with the VP of Customer Success and other functional stakeholders to improve cross-functional processes impacting customers’ time to first value
• Communicate and appropriately escalate risks to implementation timelines to management as needed
• Report out key implementation metrics to our client's executive team

WHAT YOU WILL NEED

• 5 years of experience working with enterprise customers in technology implementation or Project Management
• 2 years of people management with team growth and department leadership experience
• A bachelor’s degree; knowledge of healthcare integrations, cybersecurity and firewall infrastructure are highly desirable. An MBA is an added advantage
• Project Management certifications are an added plus
• Excellent ability to delegate tasks and prioritize team’s work
• Demonstrates a strong drive for efficiency, resolving problems, and getting the work done in a timely, quality-focused manner
• Have a customer-focused mindset with a sense of empathy and strong follow-up skills
• Fluent in English with excellent listening, oral, and written communication skills
• Demonstrated ability to adapt to a fast-paced and changing technical environment

WHAT OUR CLIENT OFFERS YOU

Our client was recently selected as one of the top 50 "Best Small Companies to Work For in Chicago" and they pride themselves on their team culture and shared passion for working together to solve meaningful problems in health care to improve patient lives. Check out a few of their benefits below:

• Great Benefits - top-notch health, dental and vision insurance. Additional perks available including 401K.
• They are Mission Driven - our client's team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
• True Idea Meritocracy - great ideas win out. They encourage all team members to challenge the status quo because their mission demands this.
• Flexible Time Off - they trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
• World-Class Team - they’re at the top of our industry because of our employees. They’re the best investment they can make, and they never forget that.
• Fast Growing - they are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.