What are the responsibilities and job description for the Support Engineer | Fully Remote US position at HireVue Inc?
Company Description
Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe.
Job Description
As a member of our Corporate Service Desk team, you won’t just be managing tickets—ingenuity, clear communication, and a "can-do" attitude are the tools you'll use to keep our organization running at peak performance.
The Role at a Glance
Reporting to the Associate Manager of the Corporate Service Desk, you will serve as the primary point of contact for our internal team. Your mission is to provide a seamless, responsive IT experience that empowers every employee to do their best work.
Key Responsibilities
Frontline Support: Serve as the first responder for hardware, software, and account access issues across Mac and Windows environments.
Ecosystem Management: Troubleshoot and optimize our core tools, including Google Workspace, Microsoft 365, Slack, and Okta.
Lifecycle Success: Lead the onboarding and offboarding process, ensuring new hires have the equipment and access they need from minute one.
Ticket Excellence: Manage the ITSM queue (Jira/Freshservice) with a focus on timely resolution and meticulous documentation.
The Hybrid Workspace: Support our conference room A/V technology to keep our hybrid meetings productive and frustration-free.
Knowledge Leadership: Author FAQs and internal knowledge base articles to empower users and streamline support workflows.
Qualifications
What You Bring to the Table
- 2 years in a technical helpdesk or enterprise support role.
- OS Expertise: Proficiency in both macOS and Windows troubleshooting.
- Tech Stack: Hands-on experience with SaaS platforms (Zoom, Slack, Okta, etc.).
- Soft Skills: Exceptional communication skills and the ability to remain calm under pressure.
- Associate degree in IT or equivalent practical experience.
The "Extra Credit" List
While not required, we’d love to see certifications such as:
JAMF Certified Associate
Google Workspace Administrator
CompTIA A or Network
ITIL Foundation
Additional Information
Why Join Our Team?
We believe that IT support should be a partner to the business, not a hurdle. You will have the autonomy to identify common pain points and the support to implement automated solutions or process improvements.
If you are a resourceful troubleshooter who enjoys a fast-paced environment and appreciates the "human" side of technology, we’d love to meet you.
Why Hirevue?
All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go.
Flexible Paid Time Off | Medical, Dental, Vision | 12 Weeks Maternity & Adoption | 401K match
Click Here for US Benefits
While we have a preference for candidates local to the Sandy, UT area to assist with onsite asset management in a hybrid setting, we are open to a fully remote arrangement for the right candidate.
Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data.
Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.
Hirevue is NOT currently hiring in:
AK, HI, IA, ME, MS, NM or WV.
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