Vice President of Operations

The Vice President of Program Management is a key member of the executive leadership team, responsible for the strategy, delivery, and performance of the organization’s program management portfolio. This leader will oversee a team of Directors and Project Managers who manage complex engagements across multiple jurisdictions.

This position is Hybrid. Applicants must currently reside in or be open to relocation to one of the approved states. (AL, AZ, IL, FL, MD, MT, NC, NJ, NY, OR, PA, SC, TN, TX, VA)

The Vice President will ensure contract excellence, team accountability, and client satisfaction while building a national reputation as a premier affordable housing consulting partner. Success in this role requires deep expertise in subsidized housing, political agility, operational discipline, and a forward-thinking vision for growth and innovation. 

Summary of Key Responsibilities

Strategic Program Oversight

• Lead the execution of the organization’s program management portfolio across HCV, PH, PBV, RAD, and specialty voucher contracts.
• Translate organizational goals into actionable plans, ensuring alignment with client requirements and regulatory standards.
• Supervise Directors of Program Management, providing strategic guidance on project execution, risk mitigation, and resource allocation.
• Implement division-wide strategies for quality improvement, standardization, and innovation.

Executive Leadership & Client Engagement

• Serve as the executive-level representative with client CEOs, Board members, HUD officials, and local political leaders.
• Lead executive briefings, governance reporting, and conflict resolution with diplomacy and authority.
• Manage contract negotiations, renewals, and escalated issue resolution with professionalism and authority.
• Support business development through successful project execution and client satisfaction.

Performance & Accountability

• Define KPIs and success metrics across all projects; hold teams accountable for performance, quality, compliance, and budget targets.
• Implement performance management frameworks, including scorecards, dashboards, and improvement plans.
• Resolve escalated issues quickly, balancing client relationships with internal team development.

Operational Excellence & Innovation

• Oversee the development and implementation of standard operating procedures, knowledge systems, and training resources to ensure consistent quality across all contracts.
• Champion the use of technology, process mapping, and quality control tools to streamline operations.
• Serve as an operational excellence thought leader with evolving HUD guidance.

People Leadership

• Recruit, mentor, and develop top-tier program managers and directors; foster a culture of excellence, integrity, service, and results.
• Collaborate with HR on succession planning, promotions, and workforce development.
• Model the organization’s core values in all internal and external leadership interactions.

Qualifications and Skills

Education

• Master’s degree in Public Administration, Urban Planning, Business, or a related field.
• PMP or Lean Six Sigma certification.
• Nan McKay or NAHRO certifications preferred.
• Experience working for or competing with top-tier consulting firms.

Experience

• 10 years of senior leadership experience in program delivery, affordable housing, or public sector consulting
• 5 years of executive-level client management or consulting experience, ideally within public housing authorities or state/local government
• Demonstrated expertise in managing revenues of $25 million or more
• Demonstrated expertise with P&L statements
• Strong financial acumen, including budgeting, forecasting, and cost control
• Demonstrated expertise in managing HCV, PH, PBV, RAD, LIHTC and/or other HUD-funded housing programs
• Deep understanding of HUD compliance, federal regulations (e.g., HOTMA, NSPIRE), and performance measurement frameworks (SEMAP, PHAS)
• Proven track record of leading high-performing, multi-state teams with measurable success
• Proven track record of executing project scopes on time and within budget, consistently delivering results with speed, precision, and a strong focus on accuracy
• Executive presence, political acumen, and the ability to communicate across a range of audiences—from front-line staff to elected officials
  

Travel Requirement

• Extensive travel required; relocation may be necessary for long-term client engagements.

Salary : $125,500