Front Office Coordinator

Job Category: Non-Exempt (Hourly)

Location – Maitland, FL

Position Type: Full Time

Department – Admin

Hours of Work: Monday- Friday – 8:30AM to 5PM

Travel: None – onsite presence mandatory; initial training at the Corporate office in North Tampa

Reports to: Administration Supervisor

Job Summary

Front Desk Coordinator will provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Typical responsibilities include all aspects of the clinic administrative operations from scheduling appointments, verifying insurance eligibility, collection of patient payments, responding to telephone inquiries, communicating through phone and digital platforms, and referral management.

Essential Duties

Patient Check In:

• Responsible for all aspects of patient appointment scheduling, insurance verification, creation of new patient charts and maintenance of digital patient records, scanning and filing patient documents, ensuring complete and accurate information, managing incoming phone calls, document management including incoming and outgoing e-faxes and management of outstanding requests for information, timely completion of all assigned tasks.
  
  

Patient Check Out

• Provides administrative support for all aspects of closing a patient visit including posting over the counter payments, coordinating with clinical staff in managing in progress services, scheduling return appointments, and obtaining any necessary signatures. timely completion of all assigned tasks.
  
  

Required Skills

• Bilingual (English/Spanish - preferred)
• Great communication skills – both written and verbal
• Strong interpersonal skills that are customer service focused
• Ability to key 40 words per minute with accuracy preferred
• Understanding of medical reimbursement and terminology and a complete understanding of general office duties
• Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail, and web based portals
• Ability to use all necessary office equipment computers, scanners, signature pads, phone system
  
  

Education And Experience

• High School Diploma - required
• Experience in reception and/or customer service duties in a high-volume environment
• Healthcare industry experience - preferred
  
  

Mental, Physical & Performance Requirements

• Abilities in planning, organizing, delegating, and supervising
• Abilities in problem solving
• Effective verbal and written communication
• Ability to read, concentrate, interpret, analyze information and apply to procedures
• Ability to set priorities among multiple requests, keep organized, and adjust to change
• Ability to interact with patients, medical and administrative staff, and the public effectively
  
  

Equipment Operated

• Standard office equipment including computers, scanners, signature pads, phone system, etc
  
  

Work Environment

• Position is in a well-lighted office environment with moderate noise.
  
  

Physical Requirements

• Involves sitting approximately 90 percent of the day, walking or standing the remainder
• Continuous use of hands for keyboarding and data entry
  
  

Performance Requirements

• Attendance onsite mandatory
• Ability to maintain work schedule and handle stamina throughout the day with work flow
• Ability to handle confidential information
• Ability to meet deadlines, adjust to changing requirements, and stress
  
  

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.