UX Writer

Title: UX Writer -

Location: Mountain View, CA

Duration: 6 Months contract

Job Description:

Position Summary:

The UX writer will join a cross-disciplinary team of product managers, designers, user researchers, writers, and software engineers to help users become more aware of and proactive about managing and improving their health. This role will include writing clear and concise user-centric health-related content for a broad range of topics, including nutrition, heart health, fitness, sleep, mindfulness, and chronic health conditions.

We use a fast-paced, iterative approach to product development. We're serious about delivering great content and working together in a respectful and lighthearted manner. The ideal candidate will feel comfortable receiving and incorporating feedback on their work-in-progress. In addition, the ideal candidate must be able to strategize closely with designers and product managers to determine where and how content is to be displayed within an app.

The ideal candidate is a reliable teammate who enjoys supporting other product functions, such as product management, design, research, and development. They embrace the value of working collaboratively on projects that range from taking high-level concepts to market release, writing and revising short-form content with stakeholders from around the globe, all working toward the common goal of creating and improving products that serve user needs. They advocate for the user, recognize constraints, and are forward thinking about building the best user experience.

Responsibilities include:

• Delivering clear and concise text that’s user centric and consistent across Client Health, Client Health Monitor, and other Client health-related features and apps for a global user base
• Working closely with PM, Design, and Research to address internal stakeholder and user needs while aligning with the Client writing style
• Supporting researchers’ study protocols and attending usability studies online
• Supporting content needs for Client Health product managers in Korea: Editing draft content, creating new content based on product descriptions, managing content-review cycles, and submitting final content to proprietary translation system
• Collaborating and brainstorming with other UX writers to ensure consistent UI content style, team processes, and communication with various internal stakeholders
• Being proactive, knowing current trends in health writing, and bringing innovative solutions to current problems

Minimum Qualifications:

• Bachelor’s or graduate degree in English, Journalism, Technical Writing, Public Health or related field
• 5-7 years of UX Writing experience
• Experience creating and revising content in collaboration with global stakeholders
• Experience writing short- and long-form health-related content for general consumers
• Experience working closely and proactively with design and product functions
• Fluent in best practices for user experience and UX Writing
• Ability to communicate content/copy direction in a clear and respectful way to different audiences using excellent written, verbal, and presentation skills
• Ability to adjust quickly to changes in product direction or design
• Comfortable revising content based on user research and stakeholder feedback
• Flexible, entrepreneurial spirit; can think creatively; and enjoys working collaboratively to find solutions in sometimes ambiguous situations or within constraints
• Organized, detail-oriented, and results-driven

Preferred Qualifications

• Experience writing content for mobile/wearable apps for general consumers
• Experience showing initiative regarding content design, strategy, and process
• Experience with the following apps: Microsoft Office—especially Excel, Word, PowerPoint, and SharePoint—Figma, Slack, Adobe Acrobat
• Experience using AI tools for generating and editing content
• Experience writing content and “Instructions for Use” for medical devices or Software as a Medical Device (SaMD) and using a quality management system or application lifecycle management system