Desktop Support Specialist

Title: Desktop Support Specialist

Location: 500, McCullough Ave, San Antonio Texas 78215

Duration: 2 years

Position Summary: Provides tier 1 (intermediate level) maintenance and support for *** desktop computers and laptop computers. Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration. Required Function 2:

Tasks and Responsibilities:

• Unpacking and configuring new hardware

• Provide end user training on basic use and functionality of supported devices and software.

• Documentation and training of troubleshooting guides and installation procedures.

• Provide equipment relocations for *** desktop computers, laptop computers and computer peripherals

• Research, identify and develop alternative solutions when new problems are encountered.

• Fully document all interactions in the ticketing system.

• Maintain technical skills through independent research.

Required Function 3:

Minimum Qualifications

Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university

OR

• Relevant work experience in an IT Technical environment.

• Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware.

• Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.

• Familiar with LCD projectors and TV/Monitor.

• Basic knowledge of setup, support, and maintenance of printers, and plotters.

• Experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.

• Ability to develop and maintain working relationships with customers and support teams.

• Strong analytical and problem-solving abilities.

• Well-developed written and verbal communication skills for interaction with all levels of personnel.

• Ability to meet goals and objectives.

• Effective interpersonal and customer service skills

• Ability to make recommendations and independent decisions.

• Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.

• Comfortable with change and ability to adapt to the changing needs of ***, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.

• Ability to work rotating work schedules to ensure adequate support is provided for customer requests.

• Ability to distinguish colors to identify electronics components and wiring.

Preferred Qualifications:

• Relative Certifications

• Relative experience in supporting utility construction & maintenance