Retail Store Manager

About the Company: Our client is a retail store, having groceries, dairy, and meat sections. Growing store.

About the Role: We are seeking a highly disciplined, professional to lead our retail operations. This role demands a unique blend of customer service excellence, strict inventory quality assurance, and operational grit. The ideal candidate will possess deep familiarity with Pakistani grocery products, Urdu/Hindi fluency, and the ability to manage the high-demand cycles of religious and seasonal holidays.

Responsibilities:

• Operational Leadership & Closing
• Facility Management: Responsible for full store opening/closing procedures, including security protocols (lighting, locks) and ensuring the meat department is sanitized and closed per company standards.
• Punctuality: Maintain a 100% attendance record with a strict 10:30 AM start.
• Point of Sale: Expertly navigate the Clover POS system for all retail transactions, cash handling, and daily reconciliation.
• Inventory Procurement & Quality Assurance (QC)
• Logistics Oversight: Supervise the receipt of all palletized shipments. Perform physical inspections to identify and document damages or discrepancies.
• Strict Date Management: Execute a "First-In, First-Out" (FIFO) strategy.
• Dairy: Minimum 60-day shelf life required upon receipt.
• Dry Goods/Other: Minimum 6-month shelf life required.
• Meat Department: Manage specialized meat orders and maintain high standards for the butchery section’s inventory levels.
• Marketing & Community Relations
• Digital Engagement: Manage the store’s WhatsApp community, providing high-quality updates on new arrivals, daily specials, and shipment arrivals.
• Strategic Upselling: Analyze slow-moving inventory and proactively promote items to customers to maximize turnover.
• Order Management: Professionally handle phone-in orders, ensuring accuracy and customer satisfaction.

Qualifications:

• Proven experience in retail management or inventory control.
• Strong mathematical skills for cash handling and inventory counts.
• Ability to perform physical tasks, including inspecting pallets and standing for extended durations.
• A "lead-by-example" attitude with meticulous attention to detail regarding food safety and expiration dates.

Required Skills:

• Professional proficiency in Urdu and English is mandatory.
• This is a permanent management role; not suitable for current students.
• Must possess a reliable personal vehicle and a valid driver’s license.
• Comprehensive knowledge of Pakistani grocery items and Halal meat standards.
• Must be available for extended hours during Eid-ul-Adha, and Christmas/New Year’s. (Note: Minimal time off granted during Eid peaks).

Preferred Skills:

• Experience in community engagement and digital marketing.
• Ability to analyze sales data and make informed decisions.

Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices.