What are the responsibilities and job description for the Credit and Collections Analyst position at HireRight?
About HireRight
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview
The Credit & Collections Analyst role is one of Finance’s main customer facing positions which supports Account Receivable function including dispute resolution and customer service. Individuals in this role are required to achieve company goals and maintain overdue %, follow up with customers via calls and email in order to ensure timely collections. Our Credit And Collection Analyst should exhibit professionalism and trustworthiness excellent communication skills, as well as an ability to work independently.
Responsibilities
Education:
HireRight offers a competitive benefit package which includes:
Minorities / Females / Veterans / Disabilities
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee
This job description in no way states or implies that these are the only duties to be performed by a team member’s occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team members are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time.
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview
The Credit & Collections Analyst role is one of Finance’s main customer facing positions which supports Account Receivable function including dispute resolution and customer service. Individuals in this role are required to achieve company goals and maintain overdue %, follow up with customers via calls and email in order to ensure timely collections. Our Credit And Collection Analyst should exhibit professionalism and trustworthiness excellent communication skills, as well as an ability to work independently.
Responsibilities
- Performs effective debt collection activities across various HireRight and GIS entities on small size customers according to company revenue segmentation via calls, emails
- Manages of a portfolio of clients, monitor, and ensure the timely recovery of the accounts receivable (AR) according to our policies.
- Analyze, review, and determine the root cause of a collection issue and build relationship with internal and external stakeholders
- Reports any significant past due in the AR and/or any situation that could have an impact on collections.
- Provide constant update of account status.
- Resolve SalesForce queue and general inbox customer inquiries
- Apply business logic to properly categorize a collection issue and resolve them in cooperation with appropriate internal departments
- Notate all actions in the accounting system
- Prioritize daily tasks and collection actions to ensure the decrease of the past due balances on assigned customers’ accounts
- Conducts balances and AR reconciliations with Customers in accordance with the corresponding credit policies.
- Explain standard accounts receivable related policies and procedures to internal and external stakeholders
- Access, understand, and utilize detailed and summary level collection reports
- Perform other duties as assigned or required in a positive manner
Education:
- High school diploma or equivalent required
- College degree preferred
- High/proficient written and verbal communication skills
- Highly organized, detail-oriented, and great follow-up and follow-through skills
- Solution oriented with a sense of urgency
- Strong computer skills
- Intermediate knowledge in Excel
- Ability to thrive in a face-paced environment with quickly changing business needs
- Ability to work independently and apply analytical thinking while navigating through complex matrix environments
- Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments
- Strong confidentiality standards
- Customer service-related experience is an advantage
- B2B Collections experience is highly preferred
- SalesForce experience is an advantage
- Experience in Shared Service Center environment is an advantage
- Ability to work effectively in a multi-national, matrix organization
HireRight offers a competitive benefit package which includes:
- Medical
- Dental
- Vision
- Paid Life/AD&D Insurance
- Voluntary Life Insurance
- Short & Long Term Disability
- Flexible Spending Accounts
- 401K
- Generous Vacation and Sick Program
- 10 Paid Holidays
- Education Assistance Program
- Business Casual Attire
- Generous Referral Program
- Employee Discounts and Rewards
- And much more!
- All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
Minorities / Females / Veterans / Disabilities
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee
This job description in no way states or implies that these are the only duties to be performed by a team member’s occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team members are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time.