Director of Practice Operations

Director of Operations

Multi-Specialty Physician Group | Greater Chicagoland

Our client is a physician-led, multi-specialty healthcare organizations, providing comprehensive outpatient care across an extensive network of primary care and specialty practices. As the organization continues to invest in operational excellence and patient access, it is seeking a dynamic Director of Operations to lead a regional portfolio of primary care clinics.

This leader will partner closely with physicians, clinic managers, and executive leadership to improve operational performance, elevate the patient experience, and drive meaningful business results across a diverse network of practices. This is a highly visible leadership role requiring an individual who thrives in complex environments, leads with urgency, and is comfortable making difficult decisions to improve outcomes.

Responsibilities

• Provide strategic and operational leadership across a regional portfolio of primary care clinics serving diverse patient populations and communities.

• Partner closely with physicians, Clinic Managers, and clinical leadership to enhance patient access, operational performance, care delivery, patient experience, and financial outcomes.

• Recruit, develop, coach, and retain high-performing Clinic Managers while fostering a culture centered on accountability, collaboration, and continuous improvement.

• Monitor and interpret operational, clinical, and financial performance data to identify trends, address performance gaps, and implement sustainable improvements.

• Lead initiatives designed to improve clinic productivity, capacity, patient access, care coordination, quality, and overall operational effectiveness.

• Translate organizational priorities into actionable plans and drive consistent execution through strong change management and cross-functional collaboration.

• Establish clear operating standards, performance expectations, and best practices while ensuring consistency across multiple practice locations.

• Collaborate with physician leaders to identify clinical and operational opportunities, develop improvement plans, and drive measurable results.

• Create a performance-driven culture through regular business reviews, data-informed decision-making, clear accountability, and ongoing leadership coaching.

• Ensure clinic operations remain aligned with organizational policies, regulatory requirements, compliance standards, and healthcare industry best practices.

Requirements

Education

• Bachelor’s degree required.

• Master’s degree in Healthcare Administration, Business, Nursing, or a related discipline preferred.

Experience

• 5–10 years of progressive leadership experience in healthcare operations, provider group management, ambulatory care, or a comparable multi-site healthcare environment.

• Demonstrated experience overseeing operations across multiple clinic or practice locations.

• Proven ability to build productive partnerships with physicians, clinical leaders, and other healthcare stakeholders.

• Track record of improving operational performance, strengthening team effectiveness, and successfully executing strategic and organizational initiatives.

• Experience leading teams through periods of organizational change, transformation, and performance improvement.

• Working knowledge of both fee-for-service and value-based care models and their operational implications.

Ideal Candidate

We are seeking a decisive, results-oriented healthcare leader who thrives in complex operating environments and has a demonstrated ability to turn opportunities into measurable results.

The ideal candidate is comfortable entering an organization with significant opportunities for improvement, quickly building credibility and trust with physicians and staff, establishing clear expectations, and making thoughtful but decisive decisions when needed. This leader brings urgency to execution while maintaining a strong focus on people, patient care, and sustainable performance.

This individual combines strong analytical capabilities with exceptional leadership and influence. They know how to use data to identify priorities and guide decisions while also developing leaders, engaging physicians, aligning stakeholders, and creating accountability across a geographically dispersed organization.

Skills & Competencies

• Exceptional leadership, coaching, and talent development capabilities.

• Strong business acumen with sound operational judgment and decision-making skills.

• Highly analytical and solutions-oriented approach to identifying challenges and driving performance improvement.

• Demonstrated ability to influence and collaborate effectively with physicians, clinical leaders, operational teams, and executive stakeholders.

• Excellent communication, interpersonal, and relationship-building skills.

• Strong project management skills with the ability to prioritize and execute multiple initiatives simultaneously.

• High degree of resilience, adaptability, and personal accountability.

• Proven ability to operate with urgency, navigate ambiguity, and consistently translate strategy into execution.