Call Center Representative - Entry Level ($63K+)

Ready to take your career to the next level? Join a trusted, recognized leader in the insurance industry. As a licensed agent, you'll step into a role with immediate earning potential—starting at $18.00/hr base pay plus monthly commissions, with top performers reaching $63,000 in their first year and unlimited growth beyond that.You'll handle inbound calls, guiding clients through plan options and helping them choose coverage that fits their needs. We offer professional development, clear advancement opportunities, and the backing of a brand known for stability, integrity, and success.https://www.youtube.com/shorts/aA_BEytTVaMLicensed Inbound Insurance Sales Representative - Property and Casualty personal linesInbound Sales ConsultantLocation: Grand Rapids - Caledonia, MI 49316This position is hybrid, (3) days onsite required weekly after trainingPay: $63,000 average yearly earnings (uncapped earnings)Top performers earn $100,000 yearlyStarting base pay is $18.00 per hourCommission is monthlyType: Direct HireSchedule: Will be assigned a (40) hour work week after training, must be open to department hours M-F or Tues-Sat, 7:00am – 9:00pm CST / 8:00am to 10:00pm ESTTraining schedule: M-F, 9:30am – 6:00pm CST / 10:30am – 7:00pm EST for approx. 9 weeksCareer outlook: Earn 6-figures! 401k with 4%. Match, HAS, medical, dental, vision, tuition reimbursement with approval, commuter benefits, recognition programs, community activities, parental leave, and more! Room to grow into senior roles, retention, leadership, and other roles.Start date: March 2026Job descriptionSell insurance products to inbound callers by collecting customer information, generating quotes, and binding policies; occasionally perform outbound follow-up calls. Lead Sources: Most inbound calls originate from customers responding to marketing campaigns indicating they qualify for an employer or affiliate discount and are seeking a quote. More challenging calls come from retail customers without any employer or affiliate relationship, which typically have lower conversion rates.Deliver exceptional customer service by educating customers on coverage options and costs, ensuring they select the most appropriate plan. Identify cross-sell and upsell opportunities by qualifying customers for additional products and services. Navigate multiple computer systems efficiently while maintaining a seamless and professional interaction with customers. Manage daily call volume, averaging 12–15 calls per day, including inbound inquiries, outbound follow-ups, and post-sale policy processing.What does success look like?You will be evaluated based on the following key performance indicators (KPIs):Number of policies converted – Successfully binding new insurance policies.Total premium converted – The dollar amount of premium generated from sales.Unplanned shrink – Minimizing time away from taking calls to ensure productivity.Cross-sell performance – Ability to identify and sell additional products to existing customers.Ramp up period:First month: 70% of goalsThree months: 90% of goalsSix months: Meeting or exceeding targetsNice to have:Bachelor's DegreeP&C LicenseSalesforceRequirements:Must have (1) years of sales experience in retail, hospitality, other industries .Must have an active P&C license in MIMust be tech savvy and adaptable, must be able to learn and navigate CRMs and multiple screens/software systems.Must have professional verbal and written communication skills with strong sales acumen.High school diploma or equivalentBackground check requiredEducation verification required

Salary : $63,000