Receptionist

Company Overview

A locally established plumbing company in Morgantown, West Virginia, is seeking a dependable, personable, and customer service-oriented Receptionist to support daily office operations.

This company provides professional plumbing services to customers throughout the surrounding area and is looking for an individual who can serve as the first point of contact for customers while assisting office personnel and skilled plumbing technicians with day-to-day operations.

This is an excellent opportunity for someone with a background in hospitality, customer service, or front desk operations who enjoys working with people and is interested in growing professionally within an established skilled trades company.

Position Overview

We are seeking a friendly, organized, and confident Receptionist who thrives in a customer-facing environment and is comfortable managing a busy phone system.

The ideal candidate will have previous experience in hospitality, customer service, hotel front desk operations, or a similar position requiring frequent interaction with customers.

Strong telephone communication skills are essential. Candidates must be comfortable answering incoming calls, speaking confidently with customers, asking appropriate questions, and handling multiple inquiries without becoming overwhelmed.

This individual will also assist with daily administrative responsibilities and communicate with skilled plumbers and other team members to help ensure smooth business operations.

Key Responsibilities

• Answer incoming phone calls promptly, professionally, and confidently.
• Serve as the first point of contact for customers requesting plumbing services, scheduling assistance, or general information.
• Maintain a friendly, professional, and helpful attitude during all customer interactions.
• Gather accurate customer information, including contact details, service requests, and appointment needs.
• Assist with scheduling service appointments and coordinating daily activities.
• Communicate customer requests, appointment updates, and service information to plumbing technicians.
• Support skilled plumbers with administrative tasks, scheduling information, paperwork, and daily communication.
• Respond to customer questions and direct more technical inquiries to the appropriate team member.
• Handle multiple phone calls and customer inquiries while remaining calm, organized, and professional.
• Assist with data entry, filing, document preparation, and general office responsibilities.
• Maintain accurate customer records and update information as needed.
• Help coordinate daily schedules and communicate changes to office personnel and technicians.
• Follow up with customers regarding appointments, service requests, and other general inquiries as directed.
• Maintain a clean, organized, and welcoming office environment.
• Perform additional administrative and customer service duties as assigned.

Required Qualifications

• Previous experience in hospitality, customer service, reception, or a related customer-facing position.
• Must be comfortable answering phones and communicating confidently with customers.
• Excellent verbal communication skills and a professional telephone manner.
• Ability to remain calm and composed when handling multiple calls or challenging customer situations.
• Strong customer service skills with a friendly, approachable personality.
• Must be punctual, dependable, and maintain consistent attendance.
• Ability to multitask, prioritize responsibilities, and stay organized throughout the workday.
• Basic computer proficiency, including email, data entry, and general office applications.
• Strong attention to detail and ability to record customer information accurately.
• Willingness to learn about plumbing services, terminology, and daily business operations.
• Ability to communicate effectively with office staff, management, and skilled trades professionals.
• Professional appearance, attitude, and work ethic.
• Must be available Monday through Friday, 8:00 AM to 4:00 PM.
• Must pass pre employment screenings: Drug Screen & Background Check
• Must have valid drivers license and reliable transportation

Preferred Experience

• Hotel front desk or hospitality experience.
• Previous receptionist or administrative assistant experience.
• Experience answering multiple incoming phone calls in a busy office.
• Customer service experience involving appointment scheduling or service coordination.
• Familiarity with home services, construction, plumbing, HVAC, or other skilled trades industries is a plus but not required.

Growth Opportunities

This position offers opportunities for professional growth within the company.

The selected candidate will have the opportunity to learn more about daily business operations, customer service coordination, scheduling, and the administrative responsibilities involved in supporting a skilled trades organization.

As the individual develops their skills and becomes familiar with company operations, there may be opportunities to take on additional responsibilities and advance into other office or administrative positions.

Ideal Candidate

We are looking for someone who genuinely enjoys helping people, communicates confidently, and understands the importance of providing excellent customer service.

The ideal candidate is someone who can pick up the phone without hesitation, hold a professional conversation, ask the right questions, and make customers feel comfortable and confident in the services being provided.

Someone with a hospitality background who is accustomed to handling customer requests, solving problems, and working in a fast-paced environment would be particularly well-suited for this position.

Reliability, professionalism, strong phone skills, and a willingness to learn are essential.

Qualified applicants should have previous customer service or hospitality experience and be prepared to discuss their experience handling incoming calls, assisting customers, and managing multiple responsibilities.

Receptionist / Administrative Assistant – Full-Time

Location: Morgantown, WV
Employment Type: Full-Time
Schedule: Monday – Friday | 8:00 AM – 4:00 PM
Lunch: 30-Minute Lunch Break

Company Overview

A locally established plumbing company in Morgantown, West Virginia, is seeking a dependable, personable, and customer service-oriented Receptionist to support daily office operations.

This company provides professional plumbing services to customers throughout the surrounding area and is looking for an individual who can serve as the first point of contact for customers while assisting office personnel and skilled plumbing technicians with day-to-day operations.

This is an excellent opportunity for someone with a background in hospitality, customer service, or front desk operations who enjoys working with people and is interested in growing professionally within an established skilled trades company.

Position Overview

We are seeking a friendly, organized, and confident Receptionist who thrives in a customer-facing environment and is comfortable managing a busy phone system.

The ideal candidate will have previous experience in hospitality, customer service, hotel front desk operations, or a similar position requiring frequent interaction with customers.

Strong telephone communication skills are essential. Candidates must be comfortable answering incoming calls, speaking confidently with customers, asking appropriate questions, and handling multiple inquiries without becoming overwhelmed.

This individual will also assist with daily administrative responsibilities and communicate with skilled plumbers and other team members to help ensure smooth business operations.

Key Responsibilities

• Answer incoming phone calls promptly, professionally, and confidently.
• Serve as the first point of contact for customers requesting plumbing services, scheduling assistance, or general information.
• Maintain a friendly, professional, and helpful attitude during all customer interactions.
• Gather accurate customer information, including contact details, service requests, and appointment needs.
• Assist with scheduling service appointments and coordinating daily activities.
• Communicate customer requests, appointment updates, and service information to plumbing technicians.
• Support skilled plumbers with administrative tasks, scheduling information, paperwork, and daily communication.
• Respond to customer questions and direct more technical inquiries to the appropriate team member.
• Handle multiple phone calls and customer inquiries while remaining calm, organized, and professional.
• Assist with data entry, filing, document preparation, and general office responsibilities.
• Maintain accurate customer records and update information as needed.
• Help coordinate daily schedules and communicate changes to office personnel and technicians.
• Follow up with customers regarding appointments, service requests, and other general inquiries as directed.
• Maintain a clean, organized, and welcoming office environment.
• Perform additional administrative and customer service duties as assigned.

Required Qualifications

• Previous experience in hospitality, customer service, reception, or a related customer-facing position.
• Must be comfortable answering phones and communicating confidently with customers.
• Excellent verbal communication skills and a professional telephone manner.
• Ability to remain calm and composed when handling multiple calls or challenging customer situations.
• Strong customer service skills with a friendly, approachable personality.
• Must be punctual, dependable, and maintain consistent attendance.
• Ability to multitask, prioritize responsibilities, and stay organized throughout the workday.
• Basic computer proficiency, including email, data entry, and general office applications.
• Strong attention to detail and ability to record customer information accurately.
• Willingness to learn about plumbing services, terminology, and daily business operations.
• Ability to communicate effectively with office staff, management, and skilled trades professionals.
• Professional appearance, attitude, and work ethic.
• Must be available Monday through Friday, 8:00 AM to 4:00 PM.
• Must pass pre employment screenings: Drug Screen & Background Check
• Must have valid drivers license and reliable transportation

Preferred Experience

• Hotel front desk or hospitality experience.
• Previous receptionist or administrative assistant experience.
• Experience answering multiple incoming phone calls in a busy office.
• Customer service experience involving appointment scheduling or service coordination.
• Familiarity with home services, construction, plumbing, HVAC, or other skilled trades industries is a plus but not required.

Growth Opportunities

This position offers opportunities for professional growth within the company.

The selected candidate will have the opportunity to learn more about daily business operations, customer service coordination, scheduling, and the administrative responsibilities involved in supporting a skilled trades organization.

As the individual develops their skills and becomes familiar with company operations, there may be opportunities to take on additional responsibilities and advance into other office or administrative positions.

Ideal Candidate

We are looking for someone who genuinely enjoys helping people, communicates confidently, and understands the importance of providing excellent customer service.

The ideal candidate is someone who can pick up the phone without hesitation, hold a professional conversation, ask the right questions, and make customers feel comfortable and confident in the services being provided.

Someone with a hospitality background who is accustomed to handling customer requests, solving problems, and working in a fast-paced environment would be particularly well-suited for this position.

Reliability, professionalism, strong phone skills, and a willingness to learn are essential.

Pay: $15.00 - $16.00 per hour

Work Location: In person

Salary : $15 - $16