What are the responsibilities and job description for the Service Engineer position at Hired by Matrix, Inc?
At-a-Glance:
Are you ready to build your career by joining a multi-national MedTech organization. If so, our client is hiring a Service Engineer.
Position Type:
Contract
Onsite
Required:
If you think you'd be a good match, submit your resume and reach out to Vimal at (201) 212-6430 to learn more.
#HbM6349
Are you ready to build your career by joining a multi-national MedTech organization. If so, our client is hiring a Service Engineer.
Position Type:
Contract
Onsite
Required:
- 3-7 years comparable experience (Med-Tech or Engineering Degree, Healthcare experience).
- Must have associate degree and equivalent experience or bachelor’s degree in a science-related or engineering field. (Med-Tech, Biomedical Engineering or Engineering Degree preferred).
- Proficient in Microsoft Office Suite including Outlook, Excel, Word and other applications.
- Positive "can-do" attitude in all communications and the ability to thrive as a member of a collaborative, cross-functional team.
- Leverages team abilities to best serve the customer and collaborates with team members and counterparts in other parts of the organization to develop and implement action plans to resolve customer issues.
- Willing to create an open, supportive environment consistent with the culture of Service Based Leadership
- Meeting and exceeding individual service level metrics to meet the needs of the customer/business.
- Exceptional phone and communications skills to support collaboration with the customer, as well as other internal resources to develop and implement action plans to resolve customer issues.
- Willing to travel up to 20%.
- Providing phone and email support for internal/external customer, as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool.
- Demonstrating a high level of technical expertise in clinical laboratory practice while supporting Dimension Systems.
- Exceptional customer service skills to improve the customer experience and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction.
- Taking timely action and ownership on all open tickets to troubleshoot and resolve internal/external customer issues to the customers satisfaction, and if necessary, escalates customer issues to next level support.
If you think you'd be a good match, submit your resume and reach out to Vimal at (201) 212-6430 to learn more.
#HbM6349
Salary : $36