Annuity & Insurance Operations Service Associate

At-a-Glance:

Are you ready to build your career by joining a global financial institution, If so, our client is hiring an Annuity & Insurance Operations Service Associate.

Position Type:

Contract

On-site (After onsite training, flexiblity 2 days remote and 3 days on-site)

Required:

• Minimum 2 years' experience with at least 6-12 months experience in a call center or with phone interactions.
• Excellent listening and written and verbal communication skills.
• Desire to learn the insurance operations business and invest time and experience to develop expertise.
• Ability to:
• Learn quickly and apply knowledge to new situations.
• Establish and maintain positive client relationships.
• Diagnose and solve problems creatively.
• Recognize and diffuse potential issues and/or difficult interactions.
• Should be Multi-tasking.
  
  
  

Responsibilities:

• Establish and maintain effective relationships in order to deliver world class service to our clients.
• Handle inquiries by phone and cases from financial advisors and branch employees related to Insurance Licensing, Order Desk, and Policy Services.
• Utilize online resources and tools to provide information and resolve issues while following established guidelines for service quality and one-call resolution.
• Follow established procedures to route processing requests to the appropriate processing teams and to escalate inquiries for further research.
• Meet team and department service goals established by management.
  
  
  

Get in Touch:

We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Sparsh at (862) 895-5696 to learn more.

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