Field Service Technician

Do you have a passion for laser cutting machines and a knack for troubleshooting complex machinery?

A technological leader in industrial CNC Plate Processing Machines and Material Handling Solutions, is searching for a talented Field Service Technician to join our growing team. In this role, you will play a vital part in ensuring our customers receive exceptional service and support for their laser cutting machines.

Responsibilities

:•Install and commission of new cutting machines. Focus will be on laser machines but also in other technologies such as plasma, oxyfuel, drilling, milling and automated material handling solutions

.•Provide training to customers on the safe and efficient operation of their machines

.•Diagnose and troubleshoot machine malfunctions, ensuring prompt resolution of customer issues

.•Perform preventive maintenance to minimize downtime and maximize machine performance

.•Maintain detailed service records and communicate effectively with customers regarding service activities

.•Collaborate with internal teams, including sales and engineering, to provide exceptional customer service

.•The work environment may be individually focused or working with a team

.
Qualification

s:•Minimum of 2 years of experience servicing and troubleshooting industrial Laser Cutting Machines. Plasma, Oxyfuel and Drilling experience preferre

d.•Minimum requirement: High school diploma or GED (technical or vocational school preferre

d)•Preferred: Associate degree focused in electrical, mechanical, mechatronics, or robotic

s.•Proven understanding of laser cutting technology, principles, and application

s.•Strong mechanical aptitude and ability to diagnose and repair complex machiner

y.Excellent communication and interpersonal skills to effectively interact with customers and colleague

s.•Eager to travel 50% Occasional international travel may be require

d.•Self-motivated and ability to work independentl

y.
The company offers a competitive salary and a comprehensive benefits package, includi

ng:•Extensive training and opportunity to advance and further your car

eer•Health insura

nce•Dental insura

nce•Vision insura

nce•Paid time

off•401(k) retirement p