Director of Residences

Private family seeks an exceptional, organized, and action-oriented Director of Residences to oversee the operations, daily upkeep, logistics and development of their residences. This role has a strong focus on construction, renovation, and both seasonal and daily maintenance. The family's residential portfolio spans New York City, Puerto Rico, Florida, Connecticut, and Eastern Long Island with a focus on the CT properties in the near term. The Director must be available and able to travel as needed and be present at each location based on the needs of the family and estates. They will serve as a trusted representative on behalf of the principals, overseeing operations across a dynamic, multi-property portfolio with a focus on long-term value and operational excellence. The ideal candidate will be a loyal and dedicated professional who can serve as the family’s representative, overseeing their entire estate portfolio, staff, and projects while safeguarding the long-term value and integrity of the properties.

The Director of Residences must be able to independently evaluate each property, identify immediate and long- term needs, and develop clear timelines and actionable plans to address maintenance, capital improvements, and renovation priorities. This role requires strong construction knowledge, budgeting expertise, the ability to manage staff and vendors effectively, as well as manage projects from conception through completion. The Director of Residences will be working in close partnership with Property Managers to oversee large-scale projects involving multiple vendors, with focus on upholding the principals' interests and ensuring all projects are delivered on time and within budget. The ideal candidate will have 10–15 years of estate management and construction oversight experience with a proven ability to lead renovation projects, manage multiple properties, and implement household systems. Must be proactive, detail-oriented, and comfortable working closely with family members, staff, vendors, and financial teams. This candidate must demonstrate integrity, discretion, use sound judgment, while maintaining accountability and leading by example. Extensive travel is required for this role, along with a commitment to creating structure and continuity across properties, enhancing property value, and maintaining a high standard of professionalism.

Responsibilities include but are not limited to:

• Serve as the primary liaison between the family, contractors, and staff across all residences
• Oversee day-to-day operations and long-term planning for all properties
• Coordinate and supervise renovations, construction, and maintenance projects
• Create and enforce systems and standards for consistency across all homes (e.g., inventories, setup protocols, preferences sheets)
• Ensure all homes are guest- and family-ready at all times (e.g., stocked pantries, cleaned spaces, functional systems)
• Manage all vendors, contractors, and service providers; ensure work meets high-quality expectations and adheres to budges and set schedules
• Develop and maintain detailed preventative maintenance plans (1, 5, and 10-year)
• Oversee mechanical, electrical, plumbing (MEP), and structural systems; maintain all home manuals and records
• Conduct regular site visits and inspections; identify and resolve issues proactively
• Lead budgeting, invoice review, and contract negotiation
• Manage and track COIs, permits, and other regulatory or project documentation
• Provide timely responses, including outside of standard business hours as needed
• Attend and lead project and vendor meetings, document progress, deadlines, and deliverables
• Act as an extension of the principals, embodying their standards and preferences across all properties and communications
• Additional Director of Residences responsibilities and needed and requested

Requirements:

• Strong command of English language; superb interpersonal/communication skills
• Excellent references required from both current (if possible) and previous employers
• A minimum of 10-15 years of experience working in a private estate, high-end real estate development, project management, construction oversight, or similar
• Exceptional organizational skills and dedication to responsibilities; proactive with an above and beyond attitude and service-oriented mindset
• Previous experience managing staff and vendors
• Ability to exercise quick and accurate judgment and work well in a busy, high-stakes environment
• Effective and proactive problem-solver; able to analyze situations thoroughly in order to anticipate problems before they arise
• Strong leadership and project management stills
• Exceptional time management and multi-tasking abilities
• Highly meticulous, ability to manage the big picture and small details simultaneously
• Adept at working in fast-paced, ever-changing environments where the utmost discretion, safety, and confidentiality are required
• Technologically savvy with the ability to implement and manage digital systems, complete comfort with computers and Internet skills including emails, apps, calendaring programs, Microsoft Office (Outlook, Word & Excel)
• Self-starter mentality with ability to maintain year-round productivity
• Valid Driver’s License; confident driver with zero points
• Valid Passport; willing and able to travel both domestic and internationally as needed to provide seamless care
• Able to legally work within the United States for any employer

Salary: $200K - $275K per year; potential discretionary, performance based annual bonus

Benefits: Full, noncontributory medical benefits

All salary offers are depending on experience, references, and the results of Federal Background Report.