What are the responsibilities and job description for the Client Management Specialist position at Hire Score LLC?
As a Client Management Specialist you will assist managing client product and business portfolios including client & supplier communication, processing purchase orders, maintaining distribution spreadsheets, project tracking, and more! This role is the primary person following and managing an order from inception to payment, working closely with external clients and suppliers while partnering internally with sales representatives and other teams to best meet client needs. Communication, detail orientation, accountability, positivity and time management are key to success.
If you like building innovative product solutions and feel a sense of responsibility for providing outstanding service to a client, this role is a great fit! Flexibility to work hybrid, 3 days in office and 2 days remote, after training.
- You will ensue that client portfolios and sales teams align to and emulate the company’s policies, procedures, and behavioral expectations. We lead with quality and heart in every interaction.
- You will communicate with sales agents, project managers, branch and corporate partners, clients, warehouse personnel and suppliers.
- You will assist with initiating quotes in support of client product requests.
- You will receive, process and place client orders including scheduling shipment of goods via land, air and or sea.
- You will own and process Quality Management Standard documents - including ISO forms, Return Material Authorizations (RMA) and quality control action plans.
- Within the ERP system you will capture of all supporting documentation for orders and portfolios included but not limited to freight invoices, inventory management documents and coordinate product receipt and release from location warehouse.
- You will work with Corporate Depts to ensure orders are processed for billing in a timely manner and drive the prompt collection of invoices.
Role Requirements
- High Proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools – such as Microsoft Teams, Webex and Zoom highly preferred
- ERP (Enterprise Resource Planning) experience required.
- Ideally experience in a corporate sales and service environment is preferred
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