What are the responsibilities and job description for the Mid-Senior Hospitality Professionals position at Hire Resolve.com?
Hire Resolve is assisting hospitality organizations in hiring experienced hospitality professionals for a range of mid–senior level opportunities across the United States. This is a multi-role hiring campaign spanning several hospitality functions, including hotel operations, food & beverage, guest experience, revenue management, and multi-site leadership. These opportunities are suited to professionals who are ready to broaden scope, lead teams, and progress toward senior leadership roles (e.g., Director, Regional Manager, or General Manager level) as performance and business needs align.
Key Responsibilities- Lead day-to-day operations across lodging, food & beverage, events, or multi-department environments to meet service and financial targets
- Drive guest experience initiatives, quality standards, and service recovery processes to strengthen satisfaction and loyalty
- Oversee team leadership activities including coaching, scheduling, performance management, and workforce planning
- Manage departmental budgets, forecasting, labor controls, and cost optimization while maintaining service standards
- Implement and monitor operational procedures, SOPs, and compliance requirements, including OSHA-aligned workplace safety practices
- Partner cross-functionally with sales, marketing, and revenue teams to improve occupancy, ADR/RevPAR, covers, and overall profitability
- Strengthen operational readiness for peak periods through resource planning, vendor coordination, and inventory controls
- Support audits, risk management, and incident reporting while maintaining brand and regulatory standards
- Lead continuous improvement efforts using KPI tracking, guest feedback insights, and operational reporting tools
- Contribute to strategy execution, new openings, turnaround plans, or multi-property initiatives depending on assignment
- Bachelor’s degree preferred (Hospitality Management, Business, or a related field); equivalent experience considered
- 5–12 years of progressive hospitality experience in hotels, resorts, restaurants, venues, or multi-site operations
- Demonstrated leadership experience managing teams and operational performance in service-focused environments
- Working knowledge of hospitality systems and reporting tools (e.g., PMS, POS, RMS, CRM, scheduling/labor management platforms, Excel/BI dashboards)
- Strong capability across budgeting, labor management, forecasting, and KPI-driven decision-making
- Knowledge of U.S. workplace practices and compliance expectations (including OSHA-aligned safety standards); food safety knowledge where relevant (e.g., ServSafe or equivalent)
- Excellent communication skills in English (additional languages are a plus depending on location/guest profile)
- Flexibility to support operational schedules as required, including weekends/holidays in many hospitality environments
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development