Customer Service Representative - II

Are you ready to be the voice patients count on? Our client is a fast-paced, 24/7 medical call center supporting hospitals, clinics, and over 250 medical practices nationwide. From urgent hospital calls to vital messages for providers, you’ll be on the front lines making sure every patient gets the care they need!

Shift Availability:

• First Shift: 7:00am – 6:00pm, Sunday - Thursday

Location: Boston, MA

This role is 100% onsite in Boston, MA

Paid Training (Mandatory): will take place for 2 weeks Mon- Fri 10:00am- 6:00pm

Pay: $25-29/hour

Responsibilities:

• Answer main hospital and clinic phone lines, quickly routing calls to the appropriate department or staff member.
• Take detailed messages for medical practices when staff are unavailable.
• Contact on-call providers for urgent patient issues.
• Serve as a coaching resource and mentor for less experienced Customer Service Representatives.
• Assist the management team with special projects and handle escalated calls as needed.

Qualifications:

• 4 years of call center leadership experience (healthcare a plus)
• Strong tenure (staying at the same job for 2 years minimum)
• Strong communication skills
• Basic technical skills (typing 40 wpm and ability to information data into a database)

Hire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill.

INDHOT

Job Types: Full-time, Temporary

Pay: $25.00 - $29.00 per hour

Benefits:

• Health insurance

Education:

• High school or equivalent (Required)

Experience:

• Call center management: 4 years (Required)

Ability to Commute:

• Boston, MA 02115 (Required)

Work Location: In person

Salary : $25 - $29