What are the responsibilities and job description for the SkillBridge - CRIBL - Customer Success Engineer position at Hire Military?
Cribl makes open observability a reality for today’s tech professionals. Our category-defining product suite gives companies the power to control their data and the flexibility to make choices, not compromises. With more than $400 million in funding by top investors including IVP, CRV, Redpoint Ventures, Sequoia, Greylock, and Tiger Global, we continue to grow our revenue and customer base by triple digits, with more than a quarter of Fortune 100 companies now Cribl customers.
As a remote first company, Cribl was recently ranked as the top technology/software company on the Forbes Best Startup Employers list (#7 overall), included in CNBC’s Top Startups for the Enterprise, and has been recognized as a top company for women, diversity, and culture by Comparably. So what's it like to work here? Our culture is rooted in our five core values, which includes Irreverent, but Serious. We like to have fun. We like to make each other laugh.
Location: Greater Washington D.C. Area
Security Clearance: Top Secret or TS/SCI Clearance Required
Citizenship: U.S. Citizenship Required
About This Role
As a Customer Success Engineer at Cribl, you'll serve as a strategic technical advisor to federal and public sector customers, helping them unlock the full potential of our data observability solutions. You'll combine deep technical expertise with business acumen to guide customers from implementation through expansion, ensuring they achieve measurable outcomes and become enthusiastic Cribl advocates.
This role sits at the intersection of technology and customer experience—you'll architect solutions, drive adoption, and build lasting relationships with stakeholders at all levels, from technical practitioners to C-suite executives.
What You'll Do
Strategic Customer Partnership
- Partner with customers throughout their journey, from onboarding through expansion, acting as their trusted advisor and Cribl product expert
- Build and maintain relationships with technical teams and senior leadership at our largest federal customers
- Develop and execute success plans aligned to customer KPIs and business objectives
Technical Leadership
- Guide customers in building observability pipelines that transform how they manage data across their organization
- Identify and develop new use cases that expand value—helping teams reduce, enrich, and route data more effectively
- Leverage data-driven insights through our customer success platform to proactively address customer needs
Cross-Functional Collaboration
- Serve as the voice of the customer, working closely with sales, marketing, product, and engineering teams
- Share customer insights that shape product development and go-to-market strategies
- Mentor team members and contribute to the growth of our Customer Experience organization
What You Bring
Required Qualifications
- 5 years in customer-facing post-sales roles (Customer Success, Solutions Engineering, Technical Account Management, or similar) with demonstrated impact on customer outcomes
- Experience working with Federal or Public Sector organizations
- GovCloud or FedRAMP experience
- Located in or willing to relocate to the greater Washington D.C. area
- U.S. Citizenship
- Top Secret or TS/SCI Clearance
Technical Expertise
- Strong background in observability, logging, metrics, IT operations, or security (System Admins, Data Analysts, Information Systems Manager)
- Deep understanding of data pipeline management across the full data lifecycle
- Proven ability to translate technical capabilities into business value and develop customer-specific use cases
- Strong problem-solving skills with the ability to quickly learn new technologies
Interpersonal Skills
- Exceptional communication and presentation abilities—comfortable presenting to both technical teams and executives
- Customer-first mindset with the ability to manage expectations and build trust through empathy
- Experience delivering program reviews or business reviews to senior stakeholders
- Willingness to travel as needed
Nice to Have
- Hands-on experience with Cribl products
- Experience administering data engineering platforms such as Splunk, Elastic, Datadog, or Snowflake
- Familiarity with Customer Success platforms like Gainsight
- Working knowledge of AWS, Azure, or GCP
- A sense of humor (good jokes or bad jokes—we appreciate both!)