What are the responsibilities and job description for the Customer service Consultant with call center experience position at Hire IT People Inc?
Job Title: Tax Call Center Rep. - Onsite - 4 Positions
Primary Skills: Fast-Paced Call Center exp., Customer service exp., ethical, confidential reqs., tax regulations, analyze, troubleshoot tax-related inquiries, Reference required.
Location: Indianapolis, IN (ONSITE)
Start details: 5/04/2026
Duration: 10/31/2026 may be extended
Work arrangement: Onsite
Interviews: No Manager interview required.
Prior Call Center Employment Reference:
Vendor must submit prior employment reference verifying candidate has worked in a call center with excellent attendance and not released for cause. Uset the attached reference form. Is this attached?
JOB RESPONSIBILITIES:
Call Center Job Description. Responsibilities include:
Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements. Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment. Apply knowledge acquired in training and utilizes resources to analyze and problem-solve. Respond to a variety of tax inquiries. Access data utilizing basic computer skills. Communicate professionally using correct grammar, spelling, and punctuation both verbally and in written formats. Comply with all ethical and confidentiality requirements.
Required Skills
- Experience in IT or related field. Required. 2 yrs.
- EDUCATION: High school diploma or equivalent. Required.
Associates or Bachelor’s Degree in accounting, finance, or related field. Desired.
- Certification:
- Exceptional communication skills, both oral and written. Required.
- Prior experience in a fast-paced call center environment. Required. 2 yrs.
- Customer service-related experience. Required. 2 yrs.
- Experience adhering to ethical and confidentiality requirements. Required. 1 yrs.
- Excellent communication, patience, and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations. Required.
- Knowledge of tax regulations. Desired. 1 yrs.
- Ability to analyze and troubleshoot tax-related inquiries. Desired. 1 yrs.
Education:
Bachelor's degree in information Technology or related field or equivalent experience required.
We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry
Our candidate network includes thousands in our database and targeted networks including top social sites
We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates
Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent
We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles
Salary : $20 - $23