Virtual Customer Support Representative

Description

At HireFrontier, every day brings a new opportunity to connect people with meaningful work and help businesses build stronger teams.

We are on a mission to make hiring simpler, faster, and more human. Every day our team supports this mission by helping employers find top talent and assisting job seekers in discovering opportunities that match their skills and goals across different industries and regions. We are looking for passionate, intelligent, and collaborative individuals who want to build a meaningful and impactful career in staffing and recruitment.

The Customer Support Representative responds to client, candidate, and partner service and support inquiries from both B2B and B2C users, while also maintaining accurate records in accordance with company standards, regulatory guidelines, and internal recruitment processes.

Responsibilities

• Responds to candidate, client, and partner concerns, questions, and technical support needs via multiple communication channels, while following all applicable company policies, compliance standards, and recruitment workflows.

• Provides accurate information about HireFrontier staffing solutions, recruitment services, job opportunities, and platform features, including upselling or recommending services when appropriate.

• Maintains and updates candidate and client records in compliance with internal procedures, data protection standards, and regulatory requirements.

• Delivers exceptional customer service and support experience to job seekers and hiring partners in a professional, patient, and empathetic manner.

• Assists with onboarding support for new users of the HireFrontier platform and ensures smooth navigation of recruitment tools and services.

• Performs other related duties and responsibilities as assigned to support the overall success of the staffing and recruitment operations.

Requirements

• Native English speaker; bilingual ability in English/Spanish is a strong advantage.

• Excellent telephone etiquette and strong written and verbal communication skills.

• Demonstrated organizational, time management, and multitasking abilities in a fast-paced environment.

• Ability to quickly learn, analyze, understand, and clearly communicate complex staffing and recruitment information.

• Proficient in using technology, including web-based platforms, mobile applications, and digital communication tools.

• Prior experience in Customer Service, Customer Support, or a related client-facing role is required.

• Experience with Salesforce or other CRM systems is considered an added advantage.

Remote Work Requirements

• A quiet, private, and distraction-free home office environment suitable for professional communication.

• Reliable high-speed internet connection with a minimum of 10Mbps download speed and 5Mbps upload speed.

• Strong discipline, self-motivation, and ability to work independently in a remote work setting.

• Availability to work scheduled hours: 09:00 AM – 5:00 PM EST.

HireFrontier promotes diversity of thought, culture, and background, which strengthens our entire team and the services we provide. We believe that every team member enriches our organization by bringing unique perspectives that help us better understand, engage with, and serve both candidates and clients. We are committed to building and sustaining an inclusive, equitable, and respectful working environment for all individuals, and we do not discriminate against any employee or job applicant.