What are the responsibilities and job description for the Customer Success Executive - Forward Deployed (NorthEast Ohio) position at Hippocratic AI?
About Us
Hippocratic AI has developed the only safe, safety-focused Large Language Model (LLM) for healthcare, resulting in the only autonomous patient-facing clinical agents in the industry. We are delivering abundance for the first time in healthcare by bringing deep clinical expertise to every human. No other technology has the potential to have this level of global impact on health. Come join the most capitalized healthcare AI company with the most deployed customers and the broadest platform of applications. Our highly mission-oriented team, coupled with innovative partners like the Cleveland Clinic, Baylor Scott & White, Northwestern, Wellspan, HCA, and Oschner, is building the most transformative company in healthcare in history.
Why Join Our Team
HippocraticAI is seeking a Customer Success Executive (CSE), Forward Deployed with health systems experience to serve as an embedded partner within client healthcare systems. This role is designed for professionals who thrive in onsite, high-touch implementation environments, similar to forward-deployed teams at top consulting firms.
As a forward-deployed CSE, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale HippocraticAI’s solutions. You will own post-sale execution — ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments.
This role partners closely with the Customer Success Director and acts as the tip of the spear for HippocraticAI within assigned health systems.
What You'll Do
Must Have:
Hippocratic AI has developed the only safe, safety-focused Large Language Model (LLM) for healthcare, resulting in the only autonomous patient-facing clinical agents in the industry. We are delivering abundance for the first time in healthcare by bringing deep clinical expertise to every human. No other technology has the potential to have this level of global impact on health. Come join the most capitalized healthcare AI company with the most deployed customers and the broadest platform of applications. Our highly mission-oriented team, coupled with innovative partners like the Cleveland Clinic, Baylor Scott & White, Northwestern, Wellspan, HCA, and Oschner, is building the most transformative company in healthcare in history.
Why Join Our Team
- Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare-only, safety-focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
- Work with the people shaping the future. Hippocratic AI was co-founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
- Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
- Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world-changing technologies — ensuring our platform is powerful, trusted, and truly transformative
HippocraticAI is seeking a Customer Success Executive (CSE), Forward Deployed with health systems experience to serve as an embedded partner within client healthcare systems. This role is designed for professionals who thrive in onsite, high-touch implementation environments, similar to forward-deployed teams at top consulting firms.
As a forward-deployed CSE, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale HippocraticAI’s solutions. You will own post-sale execution — ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments.
This role partners closely with the Customer Success Director and acts as the tip of the spear for HippocraticAI within assigned health systems.
What You'll Do
- Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
- Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
- Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner..
- Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
- Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
- Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
- Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
- Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
- Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
- Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto.
- Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.
- This is a forward-deployed, onsite role.
- Candidates must be based in Ohio and be able to travel to a client site in Northeast Ohio weekly.
- Periodic travel to HippocraticAI offices (e.g., Palo Alto) for strategic planning and team sessions.
Must Have:
- 5 years of health systems experience, including customer success, account management, or project management.
- Experience leading complex, onsite implementations in clinical or operational healthcare environments.
- Exceptional relationship-building skills across an organization, from front-line staff to executives.
- Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
- Experience working with cross-functional teams in a fast-paced startup environment.
- Strong project management skills with the ability to manage multiple workstreams onsite.
- Comfortable operating autonomously in a client-embedded role.
- Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
- Advanced knowledge of healthcare workflows and compliance standards.
- Background in healthcare consulting, transformation initiatives, or system-wide implementations.
- Experience presenting outcomes and best practices at conferences or executive forums.
- Be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process. If anything