Customer & Office Support Specialist (Columbia, MD)

Job Details

Description

Customer Service

• Answer incoming calls, emails, and faxes from dentists and dental personnel; handle inquiries and provide product information to ensure excellent customer service
• Handle product returns, credits, and claims; ensure proper account crediting in accordance with Hiossen procedures
• Serve as the first point of contact for billing, shipment, and equipment repair/service inquiries; escalate and coordinate with HQ support departments as needed
• Maintain working knowledge of all Hiossen products, policies, and procedures

Order Processing & Inventory

• Process daily product orders including pulling stock, scanning barcodes, and coordinating with the Sales team
• Coordinate and track branch warehouse inventory and stock records
• Prepare and submit reports as directed by the Regional Sales Director or Branch Manager

AIC & Event Support

• Register attendees and assist with logistics for AIC seminars (Basic Implant Training) and promotional events
• Arrange meals, refreshments, and documentation in conjunction with seminars and learning events
• Provide and promote current ongoing AIC course and product promotion info during phone and email interactions with dentists and dental personnel

Office Administration

• Manage office supplies and handle general office administrative duties including filing, correspondence, and scheduling
• Work collaboratively with Hiossen Finance, Corporate, Branch, and Regional offices
• Perform other related duties as assigned
  
  

REQUIRED KNOWLEDGE AND SKILLS:
Must possess and practice excellent customer service skills; maintains basic knowledge of Hiossen products. Requires proficiency in use of MS Office (Word, Excel & Power Point); Pipeline, ERP system and other applicable Hiossen software and systems, as required. Maintains knowledge of Hiossen bar code system in conjunction with ERP system and other tracking procedures.

EDUCATION AND EXPERIENCE:
High School Diploma required along with at least 2 years of successful experience as an administrative assistant in a sales office environment

LANGUAGE SKILLS:
The ability to read, write, understand and communicate clearly with employees, customers and within Hiossen in order to successfully and effectively complete assigned job responsibilities is required.  

QUANTITATIVE / MATHEMATICAL SKILLS:
Requires the ability to satisfactorily read, interpret, prepare reports and other job related information and satisfactorily communicate information within the scope of Administrative Assistant's job duties. Must possess sufficient aptitude to learn aspects of Hiossen products to accurately and effectively communicate information to Hiossen customers. Required to maintain product knowledge at all times.

WORK ENVIRONMENT:
The Administrative Assistant's works in an office based environment at a designated Branch location. The AA will spend approximately 20% of their time on a daily basis engaged in processing inventory and fulfilling product orders and returns stored in the warehouse.

PHYSICAL DEMANDS:

The position requires continuous use of a computer while sitting and occasional lifting and carrying objects weighing up to 25 pounds. Duties include packing, re-stocking and carrying items weighing up to 25 pounds.

CEMPENSATION & BENEFITS:

Hourly pay: $20 - $24/hr

• Medical and Dental insurance
• Vision,100% Company sponsored
• Basic Life Insurance and AD&D, 100% Company sponsored
• Short Term and Long Term Disability Insurance, 100% Company sponsored
• 401(k) plan with a company match up to 5%
• PTO (15 days for first year-[6 days paid vacation,9 sick days]);(20 days for second year)
• Birthday PTO
• 10 Paid Holidays per year
  
  

ABOUT COMPANY

Hiossen, established by its parent company Osstem in 2006 in Pennsylvania, USA, saw its evolution into Hiossen Implant by 2007 in NJ. Through innovative technology and a steadfast commitment to superior implant products, Hiossen has emerged as one of the leading global manufacturers of dental implants and equipment. Hiossen, Inc. and our global affiliates collectively have approximately 4,500 employees worldwide, operating in more than 40 countries and a sales distribution presence in more than 70 countries.