Quality Consultant

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The Opportunity

Join the team transforming how we deliver musculoskeletal (MSK) care by building the engine that powers our clinical quality. As a Quality Consultant, you will play a pivotal role in the Care Quality team, independently driving the protocols and insights that ensure our care is safe, effective, and equitable. In this high-impact role, you will move beyond simple execution to own complex quality workstreams—partnering directly with Product, Clinical, and Member Success leaders to turn data into transformative system improvements. You will be the voice of quality, empowering our teams to deliver the world-class experience our members deserve.

What You'll Accomplish

• Drive Quality Strategy: You will own and refine quality review protocols and rubrics, ensuring they align with evidence-based standards and scaling them to support new care modalities and rapidly growing teams.
• Influence Actionable Change: You will analyze complex qualitative and quantitative data to identify systemic gaps, leading cross-functional initiatives with Product and Clinical Operations to close them and improve member outcomes.
• Deliver Executive-Level Insights: You will architect and present high-level dashboards and reports that not only track performance but identify root causes and strategic opportunities for leadership.
• Lead Compliance & Improvement: You will independently manage targeted audits and the Corrective and Preventive Action (CAPA) process, ensuring robust adherence to our Quality Management System (QMS) and regulatory standards.
• Innovate with AI: You will pilot and validate AI-enabled quality tools, establishing oversight mechanisms that ensure fairness and consistency while increasing review efficiency.
  
  

Who You Are

• A "Learn-it-all": You constantly seek to understand the "why" behind the data. You don't just find errors; you uncover the upstream processes that caused them and propose solutions.
• A Trust Builder: You communicate effectively across clinical and non-clinical teams, building strong partnerships that allow you to deliver difficult feedback and drive consensus on quality standards.
• Resilient & Autonomous: You thrive in ambiguity and can navigate complex problems with minimal guidance. You take ownership of your workstreams, proactively identifying risks and driving them to resolution.
  
  

Basic Qualifications

• 5 years of experience in healthcare quality assurance, clinical operations, or a related field (aligned with P3 Career Level expectations)
• Proven experience leading quality review protocols, audits, or improvement projects in a healthcare or digital health environment.
• Strong analytical skills with proficiency in SQL and Excel/Google Sheets; ability to independently build reports and interpret complex datasets.
• Deep understanding of HIPAA, healthcare privacy standards, and clinical quality frameworks.
• Excellent written and verbal communication skills, with the ability to influence stakeholders without direct authority.
  
  

Preferred Qualifications

• Bachelor’s degree in a healthcare, science, or quality-related field.
• Experience implementing or managing components of a Quality Management System (QMS).
• Hands-on experience with AI/ML tools for quality assurance or process optimization.
• Previous experience mentoring junior team members or leading peer calibration sessions.
• Familiarity with HEDIS, URAC, or NCQA accreditation standards.
  
  

About Hinge Health

At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care.

As the preferred partner to 50 health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com

What You'll Love About Us

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development
• Grow with us through discounted company stock through our ESPP with easy payroll deductions.
  
  

Culture & Engagement

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.

Compensation Range: $113.6K - $170.4K