Senior Manager, Enterprise Applications

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

The Sr. Manager of Enterprise Applications serves as the lead administrator and application owner for key business applications used across the Enterprise, ensuring optimal performance, and strategic alignment with business goals. Reporting directly to the Director of Enterprise Applications, the Sr. Manager will play a pivotal role in managing vendor relationships, supporting users’ goals, and driving application-related projects from concept to completion.  Responsibilities include but are not limited to: 

• Serve as the primary product owner for Enterprise business applications.
• Work alongside the Director of Enterprise Applications to define long-term strategy and roadmap for enterprise applications.
• Act as technical owner and project manager SME to major projects involving Enterprise applications
• Work directly with Application Support Group to provide support to users, addressing inquiries and resolving more complex issues and solution requests as needed.
• Ensure enterprise applications integrate seamlessly with each other and with external systems.
• Collaborate with architects, developers, and integration platforms
• Maintain data flows and ensure system interoperability.
• Liaise with vendor support teams to troubleshoot and escalate technical problems.
• In partnership with Director of Enterprise Applications, manage vendor relationships and evaluate emerging tools and features to enhance operations.
• Maintain vendor engagement and meetings to review services levels, product updates and roadmap, and issues resolution.
• Track and report on vendor performance and application enhancements
• Lead special projects involving applications, including upgrades, integrations, and new implementations.
• Work in partnership with Business Transformation Group (BTG) to drive requirements gathering sessions with business stakeholders and recommend solutions considering Hines current technology stack and potential new applications
• Stay current on application updates, new features, and industry trends
• Collaborate with cross-functional teams to align application capabilities with business needs
• Supervises administrator team, of at least one other team member and provides support and guidance to team members
• Support GDPR and PII compliance through established security protocols and procedures

Qualifications

Minimum Requirements include:

• Bachelor’s degree in computer science or information systems, or a related field from an accredited institution is strongly preferred
• 8 years of experience in IT or a related field, with exposure to enterprise systems and integration projects
• 5 years of experience in supervising team of admins, analysts and/or outsourced partners
• Demonstrated expertise managing and optimizing enterprise systems such as CRM platforms (e.g., Salesforce), ERP/financial applications, and sector specific tools (e.g., Argus, Juniper Square, Anduin)
• Hands on experience overseeing system integrations using APIs, middleware platforms and secure authentication models
• Strong understanding of data governance, system architecture, security best practices, and SaaS application management
• Proven ability to evaluate technology platforms, lead application upgrades, and manage application roadmaps aligned with business strategy
• Familiarity with IT service management frameworks (e.g., ITIL) and support processes for enterprise applications

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

Salary : $93