What are the responsibilities and job description for the Director, IT End User Experience position at Hines?
Overview
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
The Director, Global End-User Technology & Experience is responsible for the global strategy, delivery, and continuous improvement of end-user computing, collaboration technologies, and corporate office technology standards across the firm. This role oversees desktop engineering, device management, audio-visual systems, telephony platforms, and technology enablement for new office openings and office relocations. The Director will lead a small, highly specialized global team and work closely with IT Support, IT Asset Management, Facilities, InfoSec, and cross functional IT teams to ensure a consistent, secure, and high-quality end-user experience across all corporate locations. Responsibilities include but are not limited to:
- Define and own the global strategy for end-user computing, collaboration, and office technology services.
- Establish global standards, roadmaps, and lifecycle management for user devices, operating systems, and collaboration tools.
- Lead desktop engineering for Windows and macOS environments.
- Oversee Microsoft Intune, End Point Management, Mobile Device Management (MDM), and Mobile Application Management (MAM).
- Implement global AV standards including Neat room systems, Teams Rooms, Zoom Rooms and Logitech technology devices.
- Oversee telephony platforms including Cisco, GoTo, RingCentral, and Zoom.
- Lead technology execution for new offices and office relocations.
- Manage and develop a small global team and key vendors.
- Manage Projects in Jira.
Qualifications
Minimum Qualifications:
- Bachelor’s degree in MIS, Computer Science, or 10 years relevant experience.
- 10 years of progressive IT experience with leadership responsibility.
- Experience in a global, multi-office enterprise environment.
- Strong expertise in endpoint management, AV, and telephony technologies.
- Strong budget and vendor management skills.
- Proven experience delivering office technology projects.
- Experience supporting global user populations.
- Strong understanding of ITSM processes.
- Strategic thinker with strong execution discipline.
- Excellent communication and stakeholder management skills.
- Customer-experience mindset.
- Compensation: $190,000 - $240,000
Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
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