Regional Operations Manager

Hines Building Maintenance (HBM) is looking for an innovative and goal-driven individual to help oversee operational performance across multiple facility sites in the Los Angeles Area. This exempt-level role is responsible for working with facility site managers, guiding facility teams, ensuring all locations are maintained, and delivering consistent, high-quality service to our clients. If you are someone who is dependable and takes pride in building strong teams and driving operational excellence, please read the full description and submit your resume.

Job Summary:

Reporting to the Chief Executive Officer, the Regional Operations Manager is a key support resource for on-site managers and directors, assisting with client relations, staff development, and projects as needed across multiple locations in the Los Angeles area. The Regional Operations Manager is responsible for implementing strategic planning and analysis, facilities maintenance and oversight, operational streamlining, and workplace safety initiatives, performance management, and comprehensive reporting across the region.

Essential Duties and Responsibilities:

• Develop and execute regional strategic plans that align with organizational priorities
• Identify operational inefficiencies and lead streamlining initiatives to reduce costs and improve productivity across all sites
• Oversee facilities maintenance and programs across all sites and ensure sites meet regulatory and client standards
• Design and implement incentive programs and performance improvement strategies that motivate staff and address underperformance proactively
• Identify and mitigate operational, regulatory and financial risks and develop contingency plans to ensure continuity of operations
• Build and sustain high-performing teams through team-building initiatives, clear accountability, and consistent leadership and guidance
• Produce comprehensive reports and analysis for financial performance, safety metrics, and operational trends

Qualifications (knowledge, skills, abilities):

• High School Diploma or equivalent; Bachelor’s degree in Business, Operations Management, or related field
• 5 years of experience of leading operations
• Ability to enforce safety protocols and promote a culture of workplace safety
• Ability to manage, develop, and retain teams of employees across multiple locations
• Strong organizational and time management skills with the ability to prioritize across competing demands
• Support on-site managers and directors with client needs, ensuring service expectations are met and concerns are addressed promptly
• Ability to professionally communicate, verbally and in writing, in a clear and solution oriented manner
• Working knowledge of budgeting, operational analysis, and financial reporting
• Ability to use sound judgement in difficult situations and solve problems effectively.

Preferred education and experience

• Basic knowledge of using a PC and MS Office software.
• Experience in facilities service, building maintenance, janitorial, or related service industry
• Experience in building or administrating incentive compensation or performance improvement programs
• Experience supporting or managing client-facing projects

Physical Requirements:

• Ability to frequently travel across the Los Angeles region, including driving to multiple sites per day
• Ability to work in varying environments, including office, facilities, and outdoor settings.
• Ability to lift, pull, and push 40 pounds occasionally.
• Ability to stand, bend, stoop, and walk for long periods of time during site visits

Other Requirements:

Must be able to pass the Federal background check (Livescan) and Tuberculosis (TB) test.

Valid Driver’s License

Pay: $95,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off

Experience:

• Operations management: 5 years (Preferred)
• Facilities management: 5 years (Preferred)

Language:

• English (Required)

Location:

• East Los Angeles, CA 90022 (Preferred)

Ability to Commute:

• East Los Angeles, CA 90022 (Preferred)

Work Location: In person

Salary : $95,000 - $130,000