Senior Manager, Platform Activation

JOB DESCRIPTION

Exceptional Hospitality Starts with You

The location for this position is virtual/remote

This is your chance to be a part of an in-house Customer Experience team that's using guest insights to evolve our industry-leading channels and deliver personalized experiences. As a Senior Manager, Platform Activation, you will bring your technical skills to a hospitality company with an award-winning culture. As a fully remote team member on the Platform Activation team reporting to Director, Platform Activation, you will support projects across the business that are considered differentiated capabilities – examples include Confirmed Connecting Rooms.

What You'll Do During a Typical Day:

• Collaborate with critical Hilton partners and vendors to establish working practices, clarify roles and responsibilities.
• Align plans, dependencies, challenges and risks with the project plan.
• Manage deliverables and support commercial services goals.
  
  

How You'll Collaborate With Others:

• Be a positive strategic advisor with business leads, product owners, leadership, deployment teams, and Platform Activation.
  
  

Projects You'll Take Ownership Of:

• Lead the development of change strategy and tactical change management delivery against commercial program roadmaps.
  
  

What It Takes to Make the Stay

You Have These Minimum Qualifications:

• Seven (7) years of professional experience
• Five (5) years of experience in project management, organizational change, and strategic communications
• Travel occasionally for team meetings and collaboration with project partners
  
  

It Would Be Useful If You Have:

• Experience using PROSCI methodology, tools, principles, and application including experience applying the ADKAR model
• PROSCI/CCMP Certification, PMP certification, or similar
• Experience developing communications strategy and writing formal end-user communications
• Proficient in tools like ClickUp, Smartsheet or other project planning tools to manage workflows and timelines.
• Hospitality Experience
  
  

How We'll Help You Thrive

At Hilton, The Hospitality We're Known For Doesn't End With Our Guests. We Proudly Invest In Our Team Members' Wellbeing, Supporting You Through All Of Life's Moments. When You Join Hilton, Our Exceptional Care Extends To You With Unmatched Perks And Benefits, Including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next
• Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
  
  

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $90,000 – $130,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

ABOUT US

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

ABOUT THE TEAM

How We'll Help You Thrive

At Hilton, The Hospitality We’re Known For Doesn’t End With Our Guests. We Proudly Invest In Our Team Members’ Wellbeing, Supporting You Through All Of Life’s Moments. When You Join Hilton, Our Exceptional Care Extends To You With Unmatched Perks And Benefits, Including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.