Salesforce Business Analyst

Please note that this is a contract role providing services to Hilton through Talent Solutions. If you are selected for this role, you will be employed by Talent Solutions and will not be an employee of Hilton. Contract workers are not employees of Hilton or any of its subsidiaries, nor will they be eligible for Hilton benefits.

***US based remote role with a preference for a candidate in EST or CST***

Job Summary:

We are seeking a highly motivated and detail-oriented professional to join the Development Analytics Technology team in a dynamic and collaborative environment. In this role, you will serve as a critical liaison between Development, ADC, Legal, and Technology business stakeholders and technical teams, helping to bridge the gap between business needs and technical solutions. You will play a key role in supporting Salesforce operations, driving process improvements, maintaining data integrity, and contributing to the successful delivery of technology projects that support organizational development goals.

Responsibilities:
- Collaborate with business stakeholders and technical teams to gather requirements, document business processes, support project delivery, and test new system functionality and enhancements
- Support Salesforce and Developmental Operational processes by troubleshooting customer support issues, managing user requests, processing specialty development deals, maintaining data quality, and implementing process improvements
- Monitor and audit system data, investigate recurring issues, connect teams to coordinate resolutions, and identify efficiency opportunities and overall user experience improvements
- Build strong partnerships across business, technology, and operations teams to facilitate project delivery, enhance system functionality, support users, and ensure accurate and reliable business data
- Effectively balance multiple projects and priorities, proactively identify opportunities to support development goals, and serve as a trusted and communicative partner to both business and technical stakeholders
- Prepare and act as point of contact on small to medium level enhancement request projects and assist with larger projects
- Conduct routine database audits and quality reviews to identify discrepancies, duplicate data, missing information, and process gaps
- Coordinate and process specialty development deal records to appropriate stakeholders

Skills:
- Strong analytical and problem-solving skills with the ability to translate business needs into system requests
- Advanced proficiency in Salesforce, including reporting, dashboards, and data management
- Excellent attention to detail with a strong commitment to data accuracy and quality
- Ability to manage multiple projects, priorities, and deadlines simultaneously
- Strong communication and interpersonal skills with the ability to collaborate effectively across business and technical teams
- Experience identifying process gaps and implementing improvements to enhance efficiency and user experience

Experience:
- 4 years of advanced experience in business analysis, database management, business process support, or related roles
- 3 years of advanced hands-on experience with Salesforce, including reporting, dashboards, and data management
- Experience managing multiple projects, priorities, and deadlines simultaneously while maintaining strong attention to detail and commitment to data accuracy
- 2 years of work experience in analytics, consulting, hospitality, real estate development, or related fields is preferred
- Salesforce Certified Platform Foundations or Salesforce Business Analyst Certification is preferred

This is a truly exciting opportunity to be part of a forward-thinking team at one of the world's most recognized hospitality brands, where your contributions will directly influence the technology and processes that drive strategic development decisions. You will have the chance to work at the intersection of business and technology, take ownership of meaningful projects, and grow your expertise in a collaborative and fast-paced environment that values innovation, accuracy, and partnership.